Help Desk Technician > On Site at Sacramento California

Red Oak Technologies; Sacramento (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Help Desk Technician to provide exceptional technical support onsite in Sacramento. This role involves handling escalations from Tier 1 to Tier 2, utilizing ServiceNow for ticketing, and delivering support through phone, email, and chat. Ideal candidates will have a strong background in technical support, excellent written communication skills, and familiarity with Mac OS X and iOS. Join a dynamic team in the Information Technology sector, where your problem-solving abilities will make a significant impact in ensuring smooth operations and high customer satisfaction.

Qualifications

• 2+ years of technical support experience is required.
• Strong written communication and problem-solving skills are essential.

Responsibilities

• Provide phone, email, and chat support for technical issues.
• Handle escalations from Tier 1 to Tier 2 support.

Skills

Technical Support

Written Communication

Mac OS X

Time Management

Communication Skill

Problem Solving

iOS

Tools

ServiceNow

Job description

Help Desk Technician > On Site at Sacramento California

Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.

Minimum Requirements:

• Technical Support: 2+ years
• Written Communication: 2-5 years
• Mac OS X: 2-5 years
• Time Management: 2-5 years
• Communication Skill: 2-5 years
• Problem Solving: 2-5 years
• iOS: 2-5 years

Additional Preferred Skills:

Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change.

Candidates must be able to work onsite at client, 5 days a week.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Information Services and Technology, Information and Media