Onsite IT Support Technician: End-User & Telecom Expert

TechDigital Group; Donie (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Onsite Support Technician to deliver exceptional end-user support. In this role, you will be responsible for installing and configuring various devices, troubleshooting technical issues, and ensuring a seamless user experience. Your expertise will be crucial in managing service requests and collaborating with vendors to enhance service delivery. If you thrive in a dynamic environment and possess a strong customer service orientation, this opportunity is perfect for you to make a significant impact on the user experience and contribute to the success of the organization.

Qualifications

• 1-3 years of experience in end-user hardware/software support.
• CompTIA A+ certification or equivalent is required.

Responsibilities

• Provide customer-facing technical support for desktops and mobile devices.
• Manage ticket queue ensuring timely resolution and follow-up.
• Coordinate with vendors for hardware support and service delivery.

Skills

Customer Service Orientation

Analytical Thinking

Problem-Solving

Technical Troubleshooting

Education

CompTIA A+ Certification

Tools

Windows Operating Systems

MS Office

VPN

Network Printing

IP Phones (Avaya, Cisco, etc.)

Job description

An established industry player is seeking an Onsite Support Technician to deliver exceptional end-user support. In this role, you will be responsible for installing and configuring various devices, troubleshooting technical issues, and ensuring a seamless user experience. Your expertise will be crucial in managing service requests and collaborating with vendors to enhance service delivery. If you thrive in a dynamic environment and possess a strong customer service orientation, this opportunity is perfect for you to make a significant impact on the user experience and contribute to the success of the organization.