IT Operations & User Support Specialist — Hybrid/Remote

Confie; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous PTO plans

Annual bonus based on employment standing

Health benefits

Work from home and hybrid model employment

Corporate Social Responsibility Program

Diversity, Equity and Inclusion Initiatives

Discount Programs (Gym Membership)

Job summary

A leading insurance firm seeks a Field Technician in Houston, Texas, to monitor and support networked software and operating systems. This role involves providing end-user support, troubleshooting applications, and assisting users with IT-related issues. Applicants must have extensive experience with Microsoft Windows 10 and Cisco networking. The position offers generous PTO, health benefits, and the potential for hybrid work arrangements.

Qualifications

• Field Technician experience required.
• Must be willing to travel.
• Hands-on experience with Microsoft Windows 10 is essential.

Responsibilities

• Responsible for system monitoring and support of networked software.
• Provide end-user support and troubleshooting applications.
• Assist users with daily IT-related issues.

Skills

Field Technician experience

Ability to travel up to 50%

Cisco and Networking experience

Basic Microsoft Windows/Microsoft 0365 environment

Excellent attitude and interpersonal skills

Detail and customer service-oriented

Problem-solving skills

Strong Microsoft Windows 10 hands-on experience

Tools

Citrix/iGEL experience

Job description

A leading insurance firm seeks a Field Technician in Houston, Texas, to monitor and support networked software and operating systems. This role involves providing end-user support, troubleshooting applications, and assisting users with IT-related issues. Applicants must have extensive experience with Microsoft Windows 10 and Cisco networking. The position offers generous PTO, health benefits, and the potential for hybrid work arrangements.