Onsite IT Support Technician – Richmond (Contract)

Creative Solutions Services, LLC

Richmond (VA)

On-site

USD 27,552 - 41,328

Full time

14 days+

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Job summary

Creative Solutions Services, LLC in Richmond, VA is seeking a Technical Support Analyst for a 3+ month onsite assignment funded for 400 hours. The role focuses on installation, configuration, and ongoing maintenance of IT equipment, providing responsive help desk support to keep staff productive.

Responsibilities include imaging devices, setting up OS and accounts, configuring networking gear, and delivering first- and second-level support with strong communication and problem-solving skills.

Qualifications

Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience with device imaging, deployment tools, and security practices.
Familiarity with help desk ticketing systems and ITSM workflows.
Excellent communication and time-management skills in a fast-paced environment.

Responsibilities

Install, configure, and deploy desktops, laptops, monitors, printers, and peripherals.
Set up operating systems, software, and user accounts for staff.
Assist with networking equipment installation and cabling.
Image and prepare devices according to security policies.
Respond to help desk tickets and resolve hardware, software, and network issues.
Provide first- and second-level support, escalating complex problems as needed.

Skills

Networking basics

Imaging & deployment

Help desk software

Troubleshooting

Communication

Time management

Customer service

Tools

Helpspot

Job description

Responsibilities include imaging devices, setting up OS and accounts, configuring networking gear, and delivering first- and second-level support with strong communication and problem-solving skills.

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