End-User IT Support Specialist (On-Call)

City-of-Richmond,-Va; Richmond (VA); On-site; USD 70,000 - 85,000; Full time

Job summary

City of Richmond Department of Information Technology is hiring a Technology Specialist to deliver end-user technical support for desktops, laptops, and peripherals in a fast-paced environment. The role includes on-call leadership for critical systems, service delivery management, and collaboration with IT teams to ensure uptime and user satisfaction.

Incumbents may be required to work when City facilities close due to emergencies and must adhere to IT security standards and SLAs.

Qualifications

• Associate's degree in computer science or related field.
• Two years of end-user support and network equipment experience.
• Related hardware and software support experience.
• Equivalent combination of training and experience as approved by the department.

Responsibilities

• Serve as the primary contact for end users seeking technical assistance.

Skills

Desktop OS knowledge

Troubleshooting

Explain to users

Fast-paced work

Incident management

Relationship building

Education

Associate degree in CS

End-user support experience

Hardware & software support

Tools

Microsoft 365

Azure

Endpoint management tools

Imaging

Job description

City of Richmond Department of Information Technology is hiring a Technology Specialist to deliver end-user technical support for desktops, laptops, and peripherals in a fast-paced environment. The role includes on-call leadership for critical systems, service delivery management, and collaboration with IT teams to ensure uptime and user satisfaction.

Incumbents may be required to work when City facilities close due to emergencies and must adhere to IT security standards and SLAs.