Technical Support Technician

Radiant Digital

Richmond (VA)

Hybrid

USD 44,400 - 95,640

Part time

14 days+

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Job summary

A leading IT solutions provider is seeking a Technical Support Analyst in Richmond, VA. The role involves providing technical support, deploying software, and troubleshooting desktop issues. Candidates should have substantial experience with Microsoft MSI packaging, customer service skills, and knowledge of Windows applications. This hybrid position offers a contract duration of 10 months.

Qualifications

Experience supporting Windows desktop users in an enterprise environment.
Experience in deploying software packages.
Strong troubleshooting skills for software packages and client components.

Responsibilities

Provide technical support for desktop users.
Deploy software and troubleshoot issues for users.
Analyze vulnerability reports for patching priorities.

Skills

Microsoft Software Installer (MSI) packaging

Managed Engine Endpoint Central

Microsoft Systems Center Configuration Manager

PowerShell scripting

VBScript scripting

customer service

Windows 11

Microsoft Office 365

Active Directory

Job description

3 days ago Be among the first 25 applicants

At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.

Job Tittle: Technical Support Analyst

Location: Hybrid: Richmond, VA

Duration: 10 Months

Job Description

Technical support and software deployment position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deployment software packages.

Required Skills

Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely
Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
Considerable experience troubleshooting software packages, deployments, and client components.
Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
Working knowledge analyzing vulnerability reports to determine patching priorities.
Strong customer service skills with a “Customer First” attitude
Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
Excellent research and investigative skills
Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
Ability to communicate effectively verbally and in writing with individuals and groups

Seniority level