IT Operations Technician — Onsite Industrial IT Support

PDS Tech, Inc.

Louisville (KY)

On-site

USD 41,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

401K plan

Job summary

PDS Tech Commercial in Louisville, KY is hiring an IT Operations Technician to keep systems, devices, and infrastructure running smoothly for our steel-industry partner. You will support users, troubleshoot issues, and assist with IT projects in a busy industrial setting.

The role requires hands-on IT work, strong customer service, and readiness to work evenings or weekends as needed. Benefits and diverse technologies await in a manufacturing environment that values safety and reliability.

Qualifications

1 year of technical experience supporting users with computers, phones, and printers.
IT-related associate degree, or 2 years of equivalent recent experience.
Willingness to travel to support other divisions.
Willingness to work weekends and nights as required.
Strong troubleshooting, communication, and customer service skills.

Responsibilities

Provide technical support via phone, email, chat, ticketing systems, and in person.
Support onsite employees and remote locations.
Install, configure, test, and support IT infrastructure and applications.
Order, deploy, track, and manage inventory of IT equipment.
Troubleshoot and maintain computers, phones, printers, servers, and network devices.
Create and maintain user accounts and group memberships.
Procure, configure, distribute, and support mobile devices.
Assist with software installation, licensing, and troubleshooting.
Create and maintain technical documentation.
Participate in IT projects and rotate through on-call support.