Onsite Contract Customer Service Specialist

TEKsystems; Frankfort (KY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

PTO, Vacation or Sick Leave

Job summary

TEKsystems in Frankfort, KY is seeking a Customer Service Representative to support daily operations, review applications and documentation, answer inquiries, and maintain accurate records to ensure a positive customer experience.

You will handle in-person, phone, and email interactions, follow policies, protect confidential information, and work with teammates to meet goals. This is a contract, fully onsite role based in Frankfort.

Qualifications

• Customer service skills across in-person, phone, and email channels.
• Ability to review, verify, and process applications and docs.
• Accurate data entry and record-keeping.

Responsibilities

• Provide outstanding customer service in person, over the phone, and via email.
• Respond to customer questions and resolve issues in a timely and professional manner.
• Review, verify, and process applications, forms, and supporting documentation.
• Enter and maintain accurate data within company systems and databases.
• Interpret and follow established policies, procedures, and guidelines.
• Maintain confidentiality when handling sensitive customer information.
• Collaborate with team members to meet departmental goals and customer needs.
• Assist with administrative and clerical tasks as assigned.
• Maintain a professional demeanor and represent the organization positively.

Skills

Customer service

Data entry

Documentation review

Communication

Job description

TEKsystems in Frankfort, KY is seeking a Customer Service Representative to support daily operations, review applications and documentation, answer inquiries, and maintain accurate records to ensure a positive customer experience.

You will handle in-person, phone, and email interactions, follow policies, protect confidential information, and work with teammates to meet goals. This is a contract, fully onsite role based in Frankfort.