Network Operations Center Technician

Brooksource; Louisville (KY); On-site; USD 52,000 - 74,000; Full time

Job summary

A Fortune 100 healthcare company in Louisville is seeking an Entry Level Network Operations Center Technician for onsite data center support. Responsibilities include incident detection, monitoring enterprise networks, and responding to events using tools like Dynatrace and ServiceNow. Ideal candidates should have a year of experience in a NOC environment, strong communication skills, and a willingness to work night shifts in a rotating schedule.

Qualifications

• 1 year of experience in a NOC or IT operations monitoring environment.
• Familiarity with monitoring tools like Dynatrace and SolarWinds.
• Basic troubleshooting experience with IIS, load balancers.
• Working knowledge of Windows and Linux server environments.
• Basic troubleshooting experience with web infrastructure components (IIS, load balancers).
• Experience with ITSM tools like ServiceNow and incident management tools like PagerDuty.
• Strong communication and organizational skills, with the ability to manage issues in a high-pressure environment.
• Willingness to work in a 24/7 operational support environment, including weekends and holidays as part of a rotating shift schedule.

Responsibilities

• Provide monitoring and first-response support for applications and networks.
• Use monitoring platforms to detect events and anomalies.
• Document incidents and resolutions to ensure process transparency.
• Initiate and manage incident response processes, including hosting technical bridges and engaging appropriate support teams via PagerDuty.
• Monitor MS Teams channels to stay informed and report on real-time issues.
• Perform basic infrastructure tasks (IIS resets, application pool recycles, load balancing updates, log analysis, server reboots, etc.).
• Deliver hands-on operational support across Windows and Linux environments (software installations, NetScaler changes, event log/data capture).
• Collaborate with Site Reliability Engineering (SRE) and development teams to support application performance and availability.
• Document incidents, actions taken, and resolutions in ServiceNow to ensure knowledge transfer and process transparency.
• Contribute to continuous improvement of monitoring capabilities and incident response procedures.

Skills

Monitoring tools experience

Communication skills

Organizational skills

Troubleshooting skills

Willingness to work night shifts

Tools

Dynatrace

SolarWinds

Splunk

PagerDuty

ServiceNow

PagerDuty

Windows

Linux

IIS

Load balancers

Job description

Louisville, KY (Onsite Data Center) • 12-month contract (opportunity for extension)

Overview

Network Operations Center Technician role supporting Fortune 100 healthcare monitoring teams. Provide Level 1 to Level 1.5 monitoring, incident detection, analysis, and escalation for enterprise networks, applications, and systems in both remote and on-premises data center environments.

Responsibilities

• Provide “Eyes on Glass” monitoring and first-response support for enterprise applications, networks, and systems.
• Use monitoring platforms (e.g., Dynatrace, SolarWinds, Splunk, ThousandEyes, ServiceNow) to detect and respond to events and anomalies.
• Triage incidents per SOPs, working toward resolution or escalation with clear documentation.
• Initiate and manage incident response processes, including hosting technical bridges and engaging appropriate support teams via PagerDuty.
• Monitor MS Teams channels to stay informed and report on real-time issues.
• Perform basic infrastructure tasks (IIS resets, application pool recycles, load balancing updates, log analysis, server reboots, etc.).
• Deliver hands-on operational support across Windows and Linux environments (software installations, NetScaler changes, event log/data capture).
• Collaborate with Site Reliability Engineering (SRE) and development teams to support application performance and availability.
• Document incidents, actions taken, and resolutions in ServiceNow to ensure knowledge transfer and process transparency.
• Contribute to continuous improvement of monitoring capabilities and incident response procedures.

Required Qualifications

• 1 year of experience in a NOC, data center, or IT operations monitoring environment.
• Familiarity with monitoring and alerting tools such as Dynatrace, SolarWinds, Splunk, and ThousandEyes.
• Working knowledge of Windows and Linux server environments.
• Basic troubleshooting experience with web infrastructure components (IIS, load balancers, app pools).
• Experience with ITSM tools like ServiceNow and incident management tools like PagerDuty.
• Strong communication and organizational skills, with the ability to manage issues in a high-pressure environment.
• Willingness to work in a 24/7 operational support environment, including weekends and holidays as part of a rotating shift schedule.

Preferred Qualifications

• Exposure to DevOps or Site Reliability Engineering (SRE) practices.
• Familiarity with network fundamentals and troubleshooting tools.
• ITIL Foundation certification or similar is a plus.

Work Schedule

• Night shift: Week 1 — Monday, Tuesday, Friday, Saturday, 6pm–6am. Weekly schedule rotates between these two patterns.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting