Onsite IT Support Technician — Multi-Location Healthcare

Metro Vein Centers; New York (NY); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off + Holidays

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Metro Vein Centers is seeking an hands-on IT Support Technician to join the growing IT team at the New York HQ. This onsite role delivers in-person IT support to corporate staff and clinics as they Open, handling onboarding, device provisioning, and day-1 IT orientation.

You will troubleshoot, image deployments, manage tickets, and collaborate with network and security teams to keep clinic technology running smoothly. Travel up to 80% is required.

Qualifications

• 2–4 years of IT support, helpdesk, or desktop support experience.
• Experience supporting users in a multi-location or clinical environment preferred.
• Strong working knowledge of Windows and/or macOS.
• Familiarity with Google Workspace.
• Basic understanding of networking: LAN, Wi-Fi, VPN, DNS.
• Experience with device management.
• Excellent customer service, communication, and organizational skills.
• Ability to travel up to 80% across clinic locations as required.
• Being onsite during business/clinic hours.
• Self-motivated with the ability to work independently and manage time effectively in the field.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide in-person IT support to corporate headquarters staff in NY and surrounding New York, New Jersey, Connecticut, Pennsylvania, and other surrounding clinic locations as they open.
• Serve as the primary onsite point of contact for hardware, software, and connectivity issues.
• Configure, image, and deploy workstations, laptops, printers, and peripheral equipment.
• Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation.
• Manage support tickets, maintaining SLA compliance and documentation standards.
• Assist with MDM enrollment, compliance monitoring, and patch management.
• Assist with setup and future support for new clinic openings.
• Conduct user training on IT tools, security awareness, and self-service portal usage.
• Coordinate with the network and security teams on escalated issues and IT projects.
• Maintain accurate inventory of IT assets.
• Adhere to HIPAA requirements and internal data security policies.
• Other related IT support duties as assigned.

Skills

Windows

macOS

Google Workspace

Networking basics

Device management

Customer service

Multi-location support

Travel up to 80%

Onsite availability

Driver's license

Tools

IT ticketing systems

MDM enrollment

Job description

Metro Vein Centers is seeking an hands-on IT Support Technician to join the growing IT team at the New York HQ. This onsite role delivers in-person IT support to corporate staff and clinics as they Open, handling onboarding, device provisioning, and day-1 IT orientation.

You will troubleshoot, image deployments, manage tickets, and collaborate with network and security teams to keep clinic technology running smoothly. Travel up to 80% is required.