IT Support Technician

Metro Vein Centers; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Metro Vein Centers is seeking a hands-on IT Support Technician to join our growing IT team onsite at a Texas clinic. You will be the primary IT resource for clinical staff, handling day-to-day troubleshooting and device deployments.

This role supports onboarding, offboarding, and ongoing IT projects across multiple clinics, with emphasis on HIPAA compliance, secure access, and reliable technology to keep patient care uninterrupted.

Qualifications

• 2–4 years of IT support experience.
• Experience in multi-location or clinical environments preferred.
• Proficient with Windows and macOS; basic networking knowledge.

Responsibilities

• Provide in-person IT support to staff at Texas clinics and nearby locations.
• Configure and image workstations, laptops, printers, and peripherals.
• Manage user onboarding/offboarding and device provisioning.
• Handle support tickets, SLA compliance, and documentation.
• Assist with MDM enrollment, patching, and security awareness.
• Coordinate with network and security teams on escalated issues.

Skills

IT support

Windows

macOS

Multi-location

Tools

Google Workspace

MDM enrollment

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing,we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing,we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

We are looking for a hands-on IT Support Technician to join Metro Vein Centers’ growing IT team, based onsite at one of our Texas clinics. This is a new position created to bring dedicated in-person IT support to our TX and surrounding clinic operations.

As the onsite IT resource, you will be the primary face of IT for clinical staff and a key point of contact for surrounding clinic support. You will handle day-to-day troubleshooting, manage device deployments, support onboarding and offboarding workflows, ensure clinic technology runs without interruption, and contribute to organizational IT projects.

What You'll Do

• Provide in-person IT support to staff in Texas, Arizona, Georgia, and other surrounding clinic locations as they open
• Serve as the primary onsite point of contact for hardware, software, and connectivity issues
• Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
• Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
• Manage support tickets, maintaining SLA compliance and documentation standards
• Assist with MDM enrollment, compliance monitoring, and patch management
• Assist with setup and future support for new clinic openings
• Conduct user training on IT tools, security awareness, and self-service portal usage
• Coordinate with the network and security teams on escalated issues and IT projects
• Maintain accurate inventory of IT assets
• Adhere to HIPAA requirements and internal data security policies
• Other related IT support duties as assigned

What You'll Bring

• 2–4 years of experience in IT support, helpdesk, or desktop support
• Experience supporting users in a multi-location or clinical environment preferred
• Strong working knowledge of Windows and/or macOS
• Familiarity with Google Workspace
• Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
• Experience with device management