IT Support Technician

Metro Vein Centers; San Antonio (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Metro Vein Centers is seeking a hands-on IT Support Technician to join our growing IT team, based onsite at a Texas clinic. This role provides dedicated in-person IT support to clinical staff, helps with device deployments, onboarding/offboarding, and keeps clinic technology running smoothly.

You will troubleshoot issues, manage tickets with SLA adherence, assist with MDM enrollment and security, and contribute to IT projects across multiple locations while complying with HIPAA and data security

Qualifications

• 2–4 years of IT support, helpdesk, or desktop support experience.
• Experience supporting users in a multi-location or clinical environment is preferred.
• Strong working knowledge of Windows and/or macOS.
• Familiarity with Google Workspace.
• Basic understanding of networking: LAN, Wi‑Fi, VPN, DNS.
• Experience with device management and onboarding/offboarding workflows.

Responsibilities

• Provide in-person IT support to staff at the Texas clinic and nearby locations.
• Serve as the primary onsite contact for hardware, software, and connectivity issues.
• Configure, image, and deploy workstations, laptops, printers, and peripherals.
• Manage user onboarding/offboarding, including device provisioning and day-1 IT orientation.
• Maintain SLA-compliant support tickets and documentation.
• Assist with MDM enrollment, patch management, and security monitoring.
• Coordinate with network and security teams on escalated issues.

Skills

Windows/macOS

Google Workspace

Networking basics

Device management

IT support experience

Multi-location support

Tools

MDM

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing,we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing,we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

We are looking for a hands-on IT Support Technician to join Metro Vein Centers’ growing IT team, based onsite at one of our Texas clinics. This is a new position created to bring dedicated in-person IT support to our TX and surrounding clinic operations.

As the onsite IT resource, you will be the primary face of IT for clinical staff and a key point of contact for surrounding clinic support. You will handle day-to-day troubleshooting, manage device deployments, support onboarding and offboarding workflows, ensure clinic technology runs without interruption, and contribute to organizational IT projects.

What You'll Do

• Provide in-person IT support to staff in Texas, Arizona, Georgia, and other surrounding clinic locations as they open
• Serve as the primary onsite point of contact for hardware, software, and connectivity issues
• Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
• Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
• Manage support tickets, maintaining SLA compliance and documentation standards
• Assist with MDM enrollment, compliance monitoring, and patch management
• Assist with setup and future support for new clinic openings
• Conduct user training on IT tools, security awareness, and self-service portal usage
• Coordinate with the network and security teams on escalated issues and IT projects
• Maintain accurate inventory of IT assets
• Adhere to HIPAA requirements and internal data security policies
• Other related IT support duties as assigned

What You'll Bring

• 2–4 years of experience in IT support, helpdesk, or desktop support
• Experience supporting users in a multi-location or clinical environment preferred
• Strong working knowledge of Windows and/or macOS
• Familiarity with Google Workspace
• Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
• Experience with device management