IT Support Technician

Metro Vein Centers; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Metro Vein Centers in Texas is seeking a hands-on IT Support Technician to join our IT team onsite at a clinic. You will be the primary IT contact for clinical staff, handling day-to-day troubleshooting, device deployments, onboarding and offboarding workflows, and ensuring clinic technology runs without interruption.

This role supports multiple clinics as we grow, requiring solid Windows/macOS skills, Google Workspace, and basic networking.

Qualifications

• 2–4 years of IT support experience.
• Experience in multi-location or clinical environments preferred.
• Proficient in Windows and/or macOS.
• Familiar with Google Workspace.
• Basic understanding of networking: LAN, Wi‑Fi, VPN, DNS.
• Experience with device management.

Responsibilities

• Provide in-person IT support to staff in Texas and nearby locations.
• Serve as onsite point of contact for hardware, software, and connectivity issues.
• Configure, image, and deploy workstations, laptops, printers, and peripherals.
• Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation.
• Manage support tickets, maintaining SLA compliance and documentation standards.
• Assist with MDM enrollment, patch management, and compliance.
• Assist with setup and future support for new clinic openings.
• Conduct user training on IT tools, security awareness, and self-service portal usage.
• Coordinate with the network and security teams on escalated issues and IT projects.
• Maintain accurate inventory of IT assets.
• Adhere to HIPAA requirements and internal data security policies.
• Other related IT support duties as assigned.

Skills

IT support experience

Windows/macOS proficiency

Google Workspace

Networking basics

Device management

Tools

Google Workspace

MDM tools

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing,we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing,we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

We are looking for a hands-on IT Support Technician to join Metro Vein Centers’ growing IT team, based onsite at one of our Texas clinics. This is a new position created to bring dedicated in-person IT support to our TX and surrounding clinic operations.

As the onsite IT resource, you will be the primary face of IT for clinical staff and a key point of contact for surrounding clinic support. You will handle day-to-day troubleshooting, manage device deployments, support onboarding and offboarding workflows, ensure clinic technology runs without interruption, and contribute to organizational IT projects.

What You'll Do

• Provide in-person IT support to staff in Texas, Arizona, Georgia, and other surrounding clinic locations as they open
• Serve as the primary onsite point of contact for hardware, software, and connectivity issues
• Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
• Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
• Manage support tickets, maintaining SLA compliance and documentation standards
• Assist with MDM enrollment, compliance monitoring, and patch management
• Assist with setup and future support for new clinic openings
• Conduct user training on IT tools, security awareness, and self-service portal usage
• Coordinate with the network and security teams on escalated issues and IT projects
• Maintain accurate inventory of IT assets
• Adhere to HIPAA requirements and internal data security policies
• Other related IT support duties as assigned

What You'll Bring

• 2–4 years of experience in IT support, helpdesk, or desktop support
• Experience supporting users in a multi-location or clinical environment preferred
• Strong working knowledge of Windows and/or macOS
• Familiarity with Google Workspace
• Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
• Experience with device management