Field Technical Solutions Engineer

Appvion, Inc.; Lancaster (Lancaster County); On-site; USD 70,000 - 100,000; Full time

Job summary

Appvion, Inc. seeks a Technical Field Specialist to deliver hands-on technical expertise, support product implementations, and drive customer success across customer sites.

You will collaborate with sales, operations, QA and product teams, travel up to 75%, conduct product testing, support trials, and document field feedback for continuous improvement. Requires a Bachelor's degree and 3+ years in technical support or field service in manufacturing; excellent communication and problem-solving

Qualifications

• Strong technical aptitude to troubleshoot field issues.
• Ability to communicate complex tech concepts clearly to customers and teams.
• Willingness to travel ~75% to customer sites and business locations.

Responsibilities

• Ensure EHS compliance at company and customer locations.
• Foster CI activities across the business.
• Support product testing, trials, and onboarding at customer sites.
• Provide field technical support, troubleshooting, and on-site guidance.
• Attend sales calls and customer meetings to support solutions.

Skills

Technical troubleshooting

Customer communication

Customer service

Travel coordination

Field visits

Problem solving

Education

Bachelor's degree in Business, Engineering, Technical Services, Sales, or related field

Tools

Microsoft Office Suite

Job description

Appvion, Inc. seeks a Technical Field Specialist to deliver hands-on technical expertise, support product implementations, and drive customer success across customer sites.

You will collaborate with sales, operations, QA and product teams, travel up to 75%, conduct product testing, support trials, and document field feedback for continuous improvement. Requires a Bachelor's degree and 3+ years in technical support or field service in manufacturing; excellent communication and problem-solving