On-Site IT Support Specialist — Helpdesk & Devices

Apex Systems; Boulder (CO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

401K plan with company match

Employee stock purchase plan (ESPP)

Job summary

Everforth Apex Systems in Boulder, CO seeks an IT Support Specialist to manage desktop hardware, software, and user training on company networks. You will deliver high‑quality customer service and resolve technical issues across the organization.

Responsibilities include handling tickets in the help desk, configuring PCs/AD accounts, supporting Office 365, and assisting with AV setups and conference rooms. A 1–2 year service desk background and an associate degree are required.

Qualifications

• Associate's degree or equivalent; 1–2 years in a service desk or helpdesk is required.
• Strong customer service background and experience working with end-users.

Responsibilities

• Provide support and training to all users on company-wide network systems.
• Track user support requests and system failures through a help desk system (ServiceNow or Fresh Service).
• Configure and install PC hardware and software, including upgrades and configurations.
• Configure and support all company-approved mobile devices and applications.
• Add new users in Microsoft Active Directory and perform other administrative functions.
• Troubleshoot print queues, print servers, connectivity issues, and client configurations.
• Assist in installation and configuration of LAN equipment, PCs, peripherals, and software.
• Maintain documentation for all hardware and software.
• Provide conference room services, including video conferencing and AV setups.

Skills

Customer service

Desktop support

Networking basics

Education

Associate's degree or equivalent

Tools

ServiceNow

Fresh Service

Active Directory

Microsoft Office

Job description

Everforth Apex Systems in Boulder, CO seeks an IT Support Specialist to manage desktop hardware, software, and user training on company networks. You will deliver high‑quality customer service and resolve technical issues across the organization.

Responsibilities include handling tickets in the help desk, configuring PCs/AD accounts, supporting Office 365, and assisting with AV setups and conference rooms. A 1–2 year service desk background and an associate degree are required.