Client IT Support Technician — Desktop & AV

Maynard Nexsen; Charlotte (NC); On-site; USD 48,000 - 62,000; Full time

Job summary

Maynard Nexsen is seeking a Direct Client Support Technician to provide end‑user applications and hardware support in Charlotte, NC. You will handle desktop software, printer maintenance, AV setups, and mobile device management while ensuring data protection and prompt incident response.

The role emphasizes strong troubleshooting, professional communication, and a customer‑service mindset to deliver reliable support in a fast‑paced office environment.

Qualifications

• Bachelor’s degree in IT, CS or related field preferred.
• Experience supporting end‑user applications and hardware.
• Strong troubleshooting and customer‑facing communication skills.
• Certifications (e.g., CompTIA A+, MCITP) are a plus.

Responsibilities

• Provide technical support for end‑user applications and hardware, including troubleshooting and issue resolution.
• Manage desktop applications, ensuring proper installation, configuration, and updates.
• Provide printer support, including maintenance, troubleshooting, and repair as needed.
• Assist with the setup, maintenance, and troubleshooting of audio‑visual equipment for presentations and meetings.
• Manage mobile device management systems, including device provisioning, security configurations, and user support.
• Respond to security incidents promptly, investigating and resolving issues to mitigate risks and ensure data protection.
• Support specialized client legal software, providing assistance with installation, configuration, and user training as needed.
• Collaborate with other IT team members to address technical challenges and implement solutions effectively.
• Document support activities, including issue resolution steps, for future reference and knowledge sharing.
• Stay updated on emerging technologies and industry best practices to enhance support services and optimize user experience.

Skills

Troubleshooting

Customer service

Communication

Independent & collaborative work

Certifications

Education

Bachelor's degree in IT/CS

Experience in technical support

Tools

Mobile Device Management

Printer maintenance

Audio-visual equipment

Security incident response

Client legal software

Job description

Maynard Nexsen is seeking a Direct Client Support Technician to provide end‑user applications and hardware support in Charlotte, NC. You will handle desktop software, printer maintenance, AV setups, and mobile device management while ensuring data protection and prompt incident response.

The role emphasizes strong troubleshooting, professional communication, and a customer‑service mindset to deliver reliable support in a fast‑paced office environment.