Desktop Support Tech II — Mac/Win & Networking (Onsite)

Akraya, Inc.; Charlotte (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Akraya, Inc. is seeking a skilled IT Help Desk Technician in Charlotte, NC to install, maintain, and repair computer hardware, software, and network services for end-users. You will manage support queues, prioritize issues, and escalate complex problems to appropriate teams.

Responsibilities include hardware replacement, software installations, imaging, asset inventory, and ensuring desktop solutions run smoothly in a corporate environment.

Qualifications

• Hands-on desktop support experience.
• Proficiency in troubleshooting macOS and Windows.
• Understanding of core networking concepts.
• Experience supporting end-users in a corporate environment is preferred.

Responsibilities

• Troubleshoot and replace end-user computer hardware.
• Perform software installations, updates, and system imaging.
• Respond to and resolve technical support requests.
• Manage and document IT asset inventory.
• Escalate complex technical issues to appropriate teams.

Skills

macOS troubleshooting

Windows troubleshooting

Network protocols

ServiceNow

Tools

Microsoft 365 Admin

Job description

Akraya, Inc. is seeking a skilled IT Help Desk Technician in Charlotte, NC to install, maintain, and repair computer hardware, software, and network services for end-users. You will manage support queues, prioritize issues, and escalate complex problems to appropriate teams.

Responsibilities include hardware replacement, software installations, imaging, asset inventory, and ensuring desktop solutions run smoothly in a corporate environment.