Onsite Desktop & AV Support Technician

Hirebridge; Buffalo (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

UB Associates is seeking a User Desktop Support Technician/AV professional to provide desktop, hardware, software and end-user support across the organization. This role installs, configures, maintains, and troubleshoots computer systems and peripherals while delivering excellent customer service.

The position participates in rotating after-hours on-call support. Responsibilities include first-line support, configuring Windows and Mac workstations, AV setup, and ticketing documentation.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• 1–2 years desktop or technical support experience preferred.
• Strong troubleshooting on Windows, macOS, Microsoft 365, and common desktop tech.
• Excellent customer service and communication skills; valid driver's license.
• Must obtain IT certification within one year; salary increases after.

Responsibilities

• Provide first-line technical support in person, by phone, email, and ticketing system.
• Install, configure, image, and deploy Windows and Mac workstations.
• Troubleshoot hardware, software, network, printer, and peripheral issues.
• Document incidents and resolutions in the ticketing system.
• Support Windows, macOS, Microsoft 365, BOX, OneDrive, JAMF, SCCM, and BeyondTrust.
• Provide tier-one AV support during meetings, classrooms, and events.
• Travel to remote practice locations as needed.
• Participate in rotating after-hours on-call support.

Skills

Windows

macOS

Microsoft 365

AV systems

Customer service

Ticketing

Troubleshooting

Communication

Education

Bachelor's degree in IT or related field

Tools

SCCM

JAMF

Box

OneDrive

Zoom

Panopto

BeyondTrust

Job description

UB Associates is seeking a User Desktop Support Technician/AV professional to provide desktop, hardware, software and end-user support across the organization. This role installs, configures, maintains, and troubleshoots computer systems and peripherals while delivering excellent customer service.

The position participates in rotating after-hours on-call support. Responsibilities include first-line support, configuring Windows and Mac workstations, AV setup, and ticketing documentation.