Desktop Support

Apex Systems; Frankfort (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Employee health benefits

Professional development

Job summary

Everforth Apex is seeking a Desktop Support Technician to deliver hands-on desktop support for agency users in a Windows environment. The role involves installing, configuring, troubleshooting, and repairing hardware and software, both onsite and remotely, with a focus on fast, friendly customer service.

Ideal candidates have 1–2 years of desktop support experience, basic networking knowledge, solid communication skills, and a valid driver’s license for area-wide travel.

Qualifications

• Minimum of 1–2 years of hands-on desktop support experience.
• Experience installing, troubleshooting, and repairing hardware and software in a Windows environment.
• Working knowledge of basic networking concepts and troubleshooting techniques.
• Strong communication and customer service skills.

Responsibilities

• Provide desktop support for agency users in Windows-based environments.
• Install, configure, troubleshoot, and repair desktop hardware and software.
• Diagnose and resolve technical issues onsite and remotely.
• Perform basic network troubleshooting and connectivity support.
• Deliver outstanding customer service while responding to user requests and incidents.
• Document issues, resolutions, and support activities as required.

Skills

Desktop support

Windows OS

Networking basics

Customer service

Driver's license

Onsite travel

Lifting/physical work

Job description

Job#: 3047431

Job Description:

Desktop Support Technician

Location: Frankfort, KY (Onsite)

Contract Duration: 12+ Months

Compensation: $18/hr

Key Responsibilities

• Provide desktop support for agency users in Windows-based environments.
• Install, configure, troubleshoot, and repair desktop hardware and software.
• Diagnose and resolve technical issues both onsite and remotely.
• Perform basic network troubleshooting and connectivity support.
• Deliver outstanding customer service while responding to user requests and incidents.
• Document issues, resolutions, and support activities as required.
• Required Qualifications
• Minimum of 1-2 years of hands‑on desktop support experience.
• Experience installing, troubleshooting, and repairing hardware and software in a Windows environment.
• Working knowledge of basic networking concepts and troubleshooting techniques.
• Strong communication and customer service skills.
• Valid driver's license with the ability to travel throughout the service area.
• Ability to lift and carry equipment and work in physically demanding or uncomfortable positions for extended periods when necessary.

Preferred Skills

• Experience supporting enterprise IT environments.
• Familiarity with Active Directory, Microsoft Office 365, and ticketing systems.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently while managing multiple priorities.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.