Onsite IT Support Technician — Keep Operations Running

Cabinetworks Group; Ohio; On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Parental support programs

Life and disability benefits

Job summary

Cabinetworks Group is seeking an IT Site Support Technician in Middlefield, Ohio to ensure operational readiness of client computing and peripheral devices. You will install, test, maintain, support, and troubleshoot hardware and software used in manufacturing and office settings.

You will work with end users to define requirements, assist server admins and network engineers, and help in system implementations and upgrades, including antivirus remediation and inventory management.

Qualifications

• An Associate degree or 2 years of IT experience.
• Excellent organization skills and attention to detail.
• Logical problem solving ability.
• Ability to learn and grow in skill and competency.
• Experience with Windows OS, MS Office, browsers, and basic LAN/WAN/WLAN is preferred.
• Willing to participate in on-call rotation.

Responsibilities

• Build rapport with customers and technical resources to clarify problems.
• Document, prioritize, and resolve user requests in the queue.
• Utilize tools to document, troubleshoot, and resolve issues.
• Manage replacement equipment and software inventories responsibly.
• Perform preventive maintenance on in-service hardware and software.
• Assist systems administrators with implementations and upgrades.
• Coordinate with external resources and contractors as needed.
• Support antivirus and malware remediation and client data administration.

Skills

Windows OS

MS Office

Troubleshooting

Customer support

On-call rotation

Networking basics

Remote support

Education

Associate degree in Information Systems

Tools

Ticketing system

Remote support tools

Job description

Cabinetworks Group is seeking an IT Site Support Technician in Middlefield, Ohio to ensure operational readiness of client computing and peripheral devices. You will install, test, maintain, support, and troubleshoot hardware and software used in manufacturing and office settings.

You will work with end users to define requirements, assist server admins and network engineers, and help in system implementations and upgrades, including antivirus remediation and inventory management.