Onsite IT Services Tech — Hardware, Deployments & Repairs

Insight; Newark (OH); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Full benefits

Job summary

Insight is seeking an Onsite IT Services Technician in Cincinnati, OH to support local operations with hardware and software deployments, on-site and remote troubleshooting, and asset management under SLA guidelines.

The role offers Monday–Friday schedules, full benefits, and opportunities to grow through upskilling and promotions within a Fortune 500 solutions integrator environment.

Qualifications

• 2+ years of IT support, field service, or desktop/server technical support.
• Proficiency with Windows and macOS, networking basics (TCP/IP, DNS, DHCP), and hardware components.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Assist with special projects and deployments.
• Provide Dell Warranty Support on Dell laptops.
• Obtain Dell hardware repair certifications.
• Assist with new laptop deployments and return of laptops to stock.
• Perform on-site and remote installation, configuration, and deployment of hardware and software.
• Diagnose and resolve hardware, software, and network issues using established procedures.
• Respond to service tickets and escalations within defined SLAs.
• Document work accurately in the service management system.

Skills

IT support

Windows

macOS

Networking basics

Troubleshooting

Problem solving

Tools

Dell laptops

Job description

Insight is seeking an Onsite IT Services Technician in Cincinnati, OH to support local operations with hardware and software deployments, on-site and remote troubleshooting, and asset management under SLA guidelines.

The role offers Monday–Friday schedules, full benefits, and opportunities to grow through upskilling and promotions within a Fortune 500 solutions integrator environment.