Onsite IT Services Technician

Insight

Cincinnati (OH)

On-site

USD 42,000 - 64,000

Full time

30 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Remote work flexibility (up to 30 days

Job summary

Insight is hiring a Services Technician for our Cincinnati, OH office. You will perform on-site and remote installation, configuration, and deployment of hardware and software, and diagnose network issues to keep systems running smoothly.

The role requires 2+ years in IT support, strong troubleshooting, and knowledge of Windows/macOS; a high school diploma is required, with a preference for an Associate's or technical certificate. We offer a people-first culture and opportunities for growth.

Qualifications

High school diploma or equivalent (Associate's or technical certificate preferred)
2+ years of experience in IT support, field service, or desktop/server technical support
Working knowledge of Windows and macOS, networking fundamentals (TCP/IP, DNS, DHCP), and common hardware components
Strong troubleshooting and problem-solving skills

Responsibilities

Perform on-site and remote installation, configuration, and deployment of hardware and software
Diagnose and resolve hardware, software, and network issues using established procedures
Respond to service tickets and escalations within defined service level agreements (SLAs)
Document work is performed accurately in the service management system
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.