IT Site Support Technician — On-Call & Windows/Network

Cabinetworks Group; Middlefield Township (OH); On-site; USD 37,000 - 45,000; Full time

Job summary

Cabinetworks Group is hiring an IT Support Technician to ensure the operational readiness of client computing and peripheral devices across our manufacturing and office environments. You will install, test, maintain, and troubleshoot hardware and software used in manufacturing processes and office applications.

You will assist end users, document requests, participate in on-call rotations, and collaborate with systems admins and network engineers on implementations and upgrades.

Qualifications

• An Associates level degree or higher in Information Systems or 2 years of experience working in an IT capacity.
• Excellent organization skills and attention to detail.
• Logical problem solving ability.
• Ability and desire to learn and grow in skill and competency.
• Proven Knowledge and understanding of common systems, such as Windows; MS Office Suite; Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLAN.
• The ability to work equally well within a team or solitary.
• The ability to communicate clearly and effectively in a professional manner verbally and in writing.
• The ability to prioritize and multi-task according to business need and goal.
• Must be willing to participate in an on-call rotation.
• Must be able to lift 30 lbs. and work on lift equipment in the performance of responsibilities.
• Exposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JOE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various antivirus and virus remediation tools; data center physical security; backup and recovery.

Responsibilities

• Build a rapport with customers and technical resources to receive clear problem descriptions.
• Document, prioritize, and resolve user requests in the queue using a tracking tool.
• Effectively utilize tools to document, troubleshoot and resolve problems.
• Manage replacement equipment and software tools.
• Overlap and dispose of obsolete hardware and software.
• Perform preventive maintenance on in-service equipment and software.
• Understand customer processes and recommend improvements.
• Assist systems admins and engineers with implementations and upgrades.
• Coordinate with external resources and contractors as needed.
• Assist in administration of specialized software requirements and client data.
• Assist in antivirus/virus remediation efforts.
• Support CSD in rollover activities as needed.

Skills

Customer support

Troubleshooting

Windows OS

MS Office

Networking basics

On-call rotation

Education

Associates degree in Information Systems

2 years IT experience

Tools

JOE ERP

Oracle ERP

Unidata

SQL

Java

CITRIX

Cisco IOS

Antivirus tools

Job description

Cabinetworks Group is hiring an IT Support Technician to ensure the operational readiness of client computing and peripheral devices across our manufacturing and office environments. You will install, test, maintain, and troubleshoot hardware and software used in manufacturing processes and office applications.

You will assist end users, document requests, participate in on-call rotations, and collaborate with systems admins and network engineers on implementations and upgrades.