Senior On-Site IT Technician: Industrial & Network Systems

HCL Technologies Limited; Mason (OH); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited in Mason, Ohio seeks a versatile Senior IT Technician to support desktops, servers, networks, and manufacturing tools in a fast-paced industrial environment. This hands-on role requires you to rotate between end-user support, server tasks, printer repairs, SCIF PC support, and office buildouts.

You will own the PCaaS lifecycle, manage network operations, assist with facility moves, and partner with engineering and facilities teams to keep critical systems up-to-date.

Formación

• Bachelor's degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications).
• 2-5 years of broad IT support in manufacturing/engineering environments.
• Hands-on in desktops, servers, networks, and shop-floor tools.
• Experience with end-user support, patching, storage, backups, and disaster recovery.

Responsabilidades

• Own PCaaS lifecycle: deployment, new-hire setups, hardware refreshes, decommissioning.
• Provide day-to-day end-user support for desktops, laptops, printers, peripherals, and SCIF PCs.
• Manage printer support, peripherals stocking and installations.
• Support conference rooms, AV setups, and meeting/event tech needs.
• Assist with real estate moves, cabling, and closet setups.
• Troubleshoot manufacturing and engineering tools, terminals, peripherals.
• Perform basic storage, backup, and data protection tasks.
• Handle network operations: activation, VPN, Wi-Fi, LAN/WAN, switches.
• Participate in data closet and cable management.

Conocimientos

IT support

Desktop imaging

Networking

Printers

Security tools

Data spill

SLA CSAT

Communication

Time management

Educación

Bachelor's degree in IT/CS

Certifications (e.g., CompTIA A+/Linux+/Security+)

Herramientas

Ticketing systems

Cisco switches

Descripción del empleo

HCL Technologies Limited in Mason, Ohio seeks a versatile Senior IT Technician to support desktops, servers, networks, and manufacturing tools in a fast-paced industrial environment. This hands-on role requires you to rotate between end-user support, server tasks, printer repairs, SCIF PC support, and office buildouts.

You will own the PCaaS lifecycle, manage network operations, assist with facility moves, and partner with engineering and facilities teams to keep critical systems up-to-date.