Onsite IT Technician: Hardware Repair & Deployments

Insight Enterprises, Inc.; Ohio; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Full benefits

Job summary

Insight in Cincinnati, OH is seeking an IT Services Technician to support stockroom repair services and maintain devices with valid base images. You will follow Asset Management procedures to ensure client devices are ready for deployment.

Day-to-day responsibilities include on-site and remote hardware/software installation, troubleshooting, and responding to tickets within SLAs. Dell warranty support and certifications are part of growth opportunities at Insight.

Qualifications

• 2+ years of IT support, field service, or desktop/server support.
• Working knowledge of Windows and macOS, networking fundamentals (TCP/IP, DNS, DHCP), and common hardware components.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Assist with special projects.
• Provide Dell Warranty Support on Dell laptops.
• Obtaining Dell hardware repair certifications.
• Perform on-site and remote installation, configuration, and deployment of hardware and software.
• Diagnose and resolve hardware, software, and network issues using established procedures.
• Respond to service tickets and escalations within defined service level agreements (SLAs).
• Document work is performed accurately in the service management system.

Skills

IT support

Windows/macOS

Networking basics

Hardware troubleshooting

Job description

Insight in Cincinnati, OH is seeking an IT Services Technician to support stockroom repair services and maintain devices with valid base images. You will follow Asset Management procedures to ensure client devices are ready for deployment.

Day-to-day responsibilities include on-site and remote hardware/software installation, troubleshooting, and responding to tickets within SLAs. Dell warranty support and certifications are part of growth opportunities at Insight.