Onsite IT Support Technician - JumpCloud & AD | Portland

TEKsystems; Happy Valley (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in Portland, OR is seeking an IT Support Analyst for a contract role. You will create and decommission user accounts in AD and Google Workspace, support Windows 10/11 migrations, and assist with JumpCloud transition efforts. You’ll resolve desktop, printer, VPN, and VOIP issues via ticketing, chat, phone, or walk-up, escalating when needed.

The role includes onboarding/offboarding, asset tracking, hardware deployment, and onsite support.

Qualifications

• 2-3+ years of Tier 1 helpdesk and desktop support experience.
• Experience with ticketing systems (ServiceNow).
• Strong Active Directory experience; migrating to JumpCloud is a plus.
• Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP.
• Computer configuration and deploy.
• Must have a strong technical aptitude and be a quick learner with the ability to understand workflow capability and constraints.
• Job Type & Location This is a Contract position based out of Portland, OR.

Responsibilities

• Creating accounts and decommissioning accounts across Mix of Active Directory and Google (G-Suite).
• Migrating from Windows 10 to 11 and transitioning from Active Directory to JumpCloud.
• Responds to, resolves, or escalates IT issues via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
• Escalate issues and coordinate referrals to appropriate personnel and notify stakeholders of status updates and ticket closure.
• Install or reconfigure desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
• Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
• Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
• Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.
• Responsible for managing and tracking company assets using multiple tools.

Skills

Tier 1 helpdesk

Ticketing systems

Active Directory

G-Suite

MS Office

Quick learner

Tools

ServiceNow

JumpCloud

Active Directory

G-Suite

MS Office

Slack

Zoom

VPN

Asset management

VoIP

Job description

TEKsystems in Portland, OR is seeking an IT Support Analyst for a contract role. You will create and decommission user accounts in AD and Google Workspace, support Windows 10/11 migrations, and assist with JumpCloud transition efforts. You’ll resolve desktop, printer, VPN, and VOIP issues via ticketing, chat, phone, or walk-up, escalating when needed.

The role includes onboarding/offboarding, asset tracking, hardware deployment, and onsite support.