IT Help Desk Pro: Onsite Desktop & Network Support

TEKsystems; Portland (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Portland, OR is seeking an IT Help Desk Specialist on a contract basis. The role is fully onsite, supporting desktop, laptop, printer, VPN, and collaboration tools for a dynamic corporate environment.

You will respond to tickets, assist with onboarding/offboarding in AD and G-Suite, deploy hardware, manage assets, and escalate when needed. 1–3 years of Tier 1 experience, Windows 10, Active Directory, ServiceNow, and a suitable certification are desirable.

Qualifications

• Strong technical aptitude and quick learner with ability to understand workflow capability and constraints
• Excellent communication skills, both oral and written
• Strong organizational and time management skills with the ability to work independently
• Working technical knowledge of current IT protocols, operating systems, and standards
• Excellent technical knowledge of PCs, printers and desktop hardware
• Excellent customer service skills
• Desire to learn, improve performance, and ask questions
• Ability to maintain professional demeanor under stress
• Ability to operate effectively in a team environment with both technical and non-technical team members

Responsibilities

• Respond to, resolve, or escalate IT issues via ticket system, chat, phone or walk-up
• Escalate issues and coordinate referrals to appropriate personnel and notify stakeholders of status updates and ticket closure
• Install or reconfigure desktop hardware, software, OS, network components, and telecom equipment
• Process onboarding/offboarding and account changes via Active Directory and G-Suite
• Participate in ordering, configuring, and deploying new desktops and laptops
• Process decommissioning of hardware after offboarding and research accessories
• Manage and track company assets using multiple tools
• Assist IT with project work and update knowledgebase articles and process docs
• Other duties as assigned

Skills

Windows 10

Active Directory

ticketing system

ServiceNow

A+ Certification

Education

Associates degree in computer science or related field

Job description

TEKsystems in Portland, OR is seeking an IT Help Desk Specialist on a contract basis. The role is fully onsite, supporting desktop, laptop, printer, VPN, and collaboration tools for a dynamic corporate environment.

You will respond to tickets, assist with onboarding/offboarding in AD and G-Suite, deploy hardware, manage assets, and escalate when needed. 1–3 years of Tier 1 experience, Windows 10, Active Directory, ServiceNow, and a suitable certification are desirable.