Remote IT Support Specialist - Onboarding & Projects

Embedded Shishya; United States; Remote; USD 10,000 - 15,000; Full time

Job summary

JumpCloud is seeking an IT Support specialist for a remote-first role to handle internal end-user requests, create accounts, configure hardware, onboard new employees, and monitor IT assets while delivering timely, friendly support.

The role requires 4–6 years of IT experience, a process-driven mindset, and strong customer service with the ability to translate technical details for non‑technical users; you’ll also assist with vendor coordination and IT projects.

Qualifications

• 4–6 years of IT experience, or equivalent education.
• Strong desire to learn new technologies.
• Process driven and highly organized.
• Ability to give and receive constructive feedback.
• Thrives in a fast-moving, team-oriented environment.
• Demonstrates critical thinking to resolve end-user issues.
• People person with strong customer service and troubleshooting skills.
• Vendor management experience.
• Proficient in Mac OS X and Windows; some Linux exposure.
• Ability to translate technical information to non-technical users.
• Experience with SSO.
• Scripting in PowerShell; Python is a plus.
• ITIL awareness is a plus.

Responsibilities

• Handle IT support requests from internal end users.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of the on-boarding process.
• Assist with employee training and onboarding.
• Manage and monitor internal IT assets to ensure accurate inventory records.
• Support computers, printers, scanners, and peripherals.
• Become proficient with JumpCloud's platform to support employees.
• Take ownership of IT-related projects, including documentation, configuration, and integrations.
• Work with vendors to procure equipment.

Skills

IT experience

Willingness to learn

Process driven

Feedback minded

Team-oriented

Critical thinking

Customer service

Vendor management

Mac OS X / Windows

SSO experience

PowerShell

Python (bonus)

ITIL awareness

Tools

PowerShell scripting

Python

Job description

JumpCloud is seeking an IT Support specialist for a remote-first role to handle internal end-user requests, create accounts, configure hardware, onboard new employees, and monitor IT assets while delivering timely, friendly support.

The role requires 4–6 years of IT experience, a process-driven mindset, and strong customer service with the ability to translate technical details for non‑technical users; you’ll also assist with vendor coordination and IT projects.