Information Technology Support Specialist

NW Staffing Resources; Portland (OR); Hybrid; USD 52,000 - 55,000; Full time

Job summary

NW Staffing Resources in Portland, OR is seeking an IT Support Specialist to provide hands-on, end-user support, laptop provisioning, and Microsoft 365 administration on a full-time, hybrid basis. You will maintain IT documentation, support help desk activities, and assist with device administration while ensuring reliable delivery of core IT services.

This role offers a 3 days work-from-home schedule and a competitive hourly pay rate in a busy IT environment.

Qualifications

• Experience providing end-user, Help Desk, or IT support.
• Experience with Microsoft 365 user and device administration.
• Experience with Active Directory, Microsoft Entra, and Microsoft Intune.
• Proficiency with Microsoft PowerShell.
• Experience with Asana administration and backend support.
• Strong troubleshooting and communication skills.

Responsibilities

• Triage and respond to end-user support requests and monitor the Help Desk process.
• Create, manage, and deactivate user accounts through AD, Entra, and M365.
• Provision, deploy, monitor, maintain, and upgrade laptops and devices.
• Install and configure software and perform updates and security patches.
• Maintain IT documentation and accurate technology records.
• Support Asana administration and backend functions.
• Utilize PowerShell to assist IT administration needs.
• Track and properly dispose of retired IT assets per policy.
• Provide additional user support and assist with other IT activities when needed.

Skills

End-user support

Microsoft 365 administration

Active Directory

Microsoft Entra

Microsoft Intune

PowerShell

Asana administration

IT operations

Tools

Active Directory

Microsoft Entra

Microsoft Intune

Microsoft 365

PowerShell

Asana

Job description

We’re looking for a tech-savvy and solutions-oriented IT Support Specialist to provide temporary support to a busy Information Technology team. This full-time assignment will focus on end-user support, laptop provisioning, Microsoft 365 administration, IT documentation, and general operational support while helping ensure the continued delivery of core IT services.

SALARY: $38/HR-$40/HR

LOCATION: Portland, OR

SCHEDULE: 8am-5pm, Hybrid Schedule | 3 days WFH / 2 days on‑site

WHY YOU’LL LOVE THIS ROLE

Hybrid Flexibility: Enjoy a hybrid schedule with the ability to work from home three days per week, offering a great balance of in‑office collaboration and remote flexibility.

Hands‑On IT Support: Play an important role in keeping day‑to‑day IT operations running smoothly while supporting employees with their technology needs.

Variety of Responsibilities: Work across help desk support, laptop provisioning, user and device administration, documentation, and general IT operations.

Collaborative Team: Work closely with other IT team members

WHAT YOU’LL DO

• Triage and respond to end‑user support requests and monitor the Help Desk process, assigning tickets to other IT team members as appropriate.
• Create, manage, and deactivate user accounts through Active Directory, Microsoft Entra, and Microsoft 365.
• Provision, deploy, monitor, maintain, and upgrade laptops, desktops, and other electronic devices.
• Install and configure software and complete operating system, application, security, and endpoint protection updates.
• Maintain IT documentation, procedures, and accurate technology records.
• Support Asana administration and backend functions.
• Utilize Microsoft PowerShell to assist with IT administration and operational needs.
• Track and properly dispose of retired IT assets in accordance with company policies.
• Provide additional user support and assist with other IT activities on an as‑needed or backup basis.

WHAT WE’RE LOOKING FOR

• Experience providing end‑user, Help Desk, or IT support.
• Experience with Microsoft 365 user and device administration.
• Experience with Active Directory, Microsoft Entra, and Microsoft Intune.
• Proficiency with Microsoft PowerShell.
• Experience with Asana administration and backend support.
• Strong troubleshooting skills with the ability to approach technical problems logically and methodically.
• Strong written and verbal communication skills with the ability to explain technical concepts in clear, user-friendly language.

PHYSICAL REQUIREMENTS

This position involves working with laptops, desktops, and other electronic equipment, including provisioning, deployment, maintenance, and retirement of IT assets. Specific lifting, standing, walking, or other physical requirements were not provided.