IT Helpdesk Support

TEKsystems; Happy Valley (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

PTO / Vacation

Job summary

TEKsystems in Portland, OR is hiring an IT Support Analyst for a contract-to-hire opportunity. The role focuses on desk-side support, account provisioning, and AD/G-Suite administration as the organization migrates to JumpCloud.

The position requires 2–3+ years of Tier 1 helpdesk experience, familiarity with ServiceNow, and strong AD/G-Suite skills. Onsite work with a comprehensive benefits package is provided.

Qualifications

• 2–3+ years of Tier 1 helpdesk and desktop support experience.
• Experience with ticketing systems (ServiceNow).
• Strong Active Directory experience (migrating to JumpCloud is a plus).
• Proficiency in AD/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP.

Responsibilities

• Create and decommission user accounts in AD and Google Workspace.
• Assist in Windows 10→11 upgrade and AD migration to JumpCloud.
• Respond to IT issues via ticket system, chat, phone or in-person.
• Escalate issues and coordinate referrals to appropriate personnel.
• Install/configure desktop hardware, software, OS, network components, and telecom gear.
• Process onboarding/offboarding and account changes via AD and G-Suite.
• Deploy new desktops/laptops and track asset allocation.
• Decommission hardware after offboarding; research accessories.
• Manage and track company assets using multiple tools.

Skills

Tier 1 helpdesk

Active Directory

G-Suite

ServiceNow

Asset management

VPN

Tools

JumpCloud

Windows deployment

VPN configurations

Job description

A company in NE Portland is hiring an IT Support Analyst for a great opportunity!

Job Duties

• Creating accounts and decommissioning accounts Mix of active directory and google. Account admin-google.
• Client is migrating from Windows 10 to 11 and are migrating from Active Directory to JumpCloud.
• Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
• Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
• Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
• Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
• Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
• Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.
• Responsible for managing and tracking company assets using multiple tools.

Qualifications

• 2-3+ years of Tier 1 helpdesk and desktop support experience
• Experience with ticketing systems (they use ServiceNow)
• Strong Active Directory experience (they will be migrating to JumpCloud – if you have that experience that is a huge plus)
• Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
• Computer configuration and deploy
• Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints
• Job Type & Location This is a Contract position based out of Portland, OR.

Pay And Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Portland,OR.

Application Deadline This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.