Senior IT Support Specialist (Fully Remote)

JumpCloud Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

JumpCloud is seeking an IT Support Specialist to assist internal users across remote and on-site environments. You will manage user accounts and hardware onboarding for new hires, resolving issues with strong troubleshooting skills.

Ideal candidates have 4–6 years in IT, proficiency in Mac OS X, Windows, and some Linux, plus experience with SSO and scripting in PowerShell; Python is a plus. Join a remote-first team focused on collaboration and human connection.

Qualifications

• 4–6 years IT experience with strong troubleshooting.
• Proficiency in Mac OS X, Windows, and Linux.
• Experience with SSO and scripting in PowerShell; Python is a plus.

Responsibilities

• Provide IT support to internal end users, remotely and on-site.
• Handle account management and hardware setup for new employees.

Skills

IT support

Troubleshooting

Mac OS X

Windows

Linux

SSO

PowerShell

Python

Job description

• Provide IT support to internal end users, both remotely and on-site.
• Handle account management and hardware setup for new employees.

What we're looking for:

• 4-6 years of IT experience with strong troubleshooting skills.
• Proficiency in Mac OS X, Windows, and some Linux.
• Experience with SSO and scripting in PowerShell (Python is a plus).

Why JumpCloud:

• Remote-first culture with teams in 15+ countries.
• Opportunity to work with a passionate, collaborative team.
• Equal opportunity employer with a focus on human connection.

JumpCloud

JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in over 15 countries, we are a remote-first company that values human connection and out-of-the-box thinking.