Onsite IT Support Technician: Imaging & Networking

Creative Solutions Services, LLC; Arkansas City (KS); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

401(k)

FSA/HSA benefits

Job summary

CompucomStaffing is seeking an on-site Desktop Support Technician in Arkansas City, KS to join our client team on a contract-to-hire basis. The role runs on a 11:00 AM - 7:30 PM CST on-site schedule with a rotating on-call rotation.

The ideal candidate will repair, image, test and support PCs, printers and related hardware, manage tickets in Service-now, and provide face-to-face end-user assistance at the client site.

Qualifications

• Solid desktop fundamentals with experience in PowerShell, Intune, and system administration.
• Experience with asset management.
• Experience with Office365, Win10 Professional, imaging, and ticketing systems.
• Ability to work in a fast-paced environment.
• Experience supporting applications related to engineering, manufacturing, and logistics is a plus.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers, and related hardware.
• Troubleshoot software and peripherals; set up, configure, and add hardware.
• Perform install, move, add, and change; execute large IMAC events for printer migration and PC refreshes.
• Ensure tickets receive follow-up; use Service-now and visual task board.
• Provide in-person end-user technical support at the customer site.
• Back up and restore end-user data.
• Assist in documenting improvements to current processes.
• Assist other coworkers in resolving end-user issues across the program.
• Assist Site Leader with established processes and escalations.
• Assist with server installations, configurations, upgrades, patches, and maintenance.
• Perform backup, recovery, and security procedures.
• Detect, diagnose, and report outages of critical site applications.
• Diagnose network hardware and performance problems.
• Perform network system administration tasks.
• Diagnose shop floor PC deployment.

Skills

PowerShell

Intune

System administration

Asset management

Office 365

Windows 10

Imaging

Ticketing systems

Hardware troubleshooting

Tools

Service-now

Visual task board

Job description

CompucomStaffing is seeking an on-site Desktop Support Technician in Arkansas City, KS to join our client team on a contract-to-hire basis. The role runs on a 11:00 AM - 7:30 PM CST on-site schedule with a rotating on-call rotation.

The ideal candidate will repair, image, test and support PCs, printers and related hardware, manage tickets in Service-now, and provide face-to-face end-user assistance at the client site.