Desktop Support Technician

JobDiva, Inc.; Lafayette (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

401(k)

Job summary

CompucomStaffing is seeking a Desktop Support Technician to provide on-site technical assistance in Lafayette, IN. You will repair, image, and configure PCs, laptops, and printers, while delivering face-to-face end-user support and resolving software issues.

The role requires 3–6+ years in enterprise PC/hardware support, solid troubleshooting skills, and the ability to work independently in a fast-paced environment. Local travel to client sites may be required.

Qualifications

• Experience with asset management and end-user hardware support.
• 3–6+ years supporting PC hardware and software in an enterprise setting.
• Proficient in diagnosing and replacing PC hardware components and related software issues.
• Experience with imaging, deployment, and ticketing systems.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors and printers.
• Troubleshoot software and peripherals; set up and configure hardware.
• Support end users in-person, on-site at the customer site.
• Assist with server hardware maintenance, upgrades, and maintenance activities.
• Handle network-related diagnoses and basic system administration tasks.
• Follow established procedures and escalate when needed.

Skills

PC Hardware & Software Support

Server & Network Support (Enterprise)

Asset management

Troubleshooting & Diagnostics

Independent work

Customer service

Face-to-face end-user support

Multitasking in fast-paced environment

Physical lifting to 40 lbs

Tools

Office 365

Windows 10 Pro

Imaging

Ticketing systems

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is looking for a qualified Desktop Support Technician to support the team onsite in Lafayette, IN.

Duties and Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change
• Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency

Skills and Qualifications

• Experience with asset management
• 3 to 6+ years’ experience supporting PC Hardware and software, comfortability with limited support for server and network equipment
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Get work done independently; dependable availability to work scheduled hours
• Strong understanding or work experience of server and network support within an enterprise. Support being provided is Hands and Feet
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Managing stress while being able to deescalate tense users is a key attribute
• Demonstrate high energy given fast-paced environment
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Ability to independently lift up to 40lbs, bend, crawl in order to support customer computer systems
• Ability to be on feet and physically walk potentially a good portion of the day while visiting customers work areas
• Ability to work with strong personalities
• Trusted to work proactively given limited site IT Leadership

Wage Range

The rate for this position is between $21.00- $28.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Additional Considerations

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

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