Desktop Support Technician

JobDiva, Inc.; Libertyville (IL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing, on behalf of our client in Chicago, IL, seeks a Desktop Support Technician to deliver onsite end-user support in a Windows enterprise environment. You will troubleshoot Windows 10/11, resolve hardware/software issues, and document resolutions and tickets for accountability.

The role requires strong customer service, independent problem solving, and the ability to work across multiple sites.

Qualifications

• Minimum 5+ years of enterprise desktop support experience.
• Proficient in Windows 10/11 troubleshooting and hardware repair/service.
• Experience handling incidents and requests via ServiceNow.
• Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive).

Responsibilities

• Provide onsite Level 2 desktop support for PCs, laptops, printers, and peripherals.
• Diagnose and resolve hardware/software issues in a Windows enterprise environment.
• Install and support enterprise software and operating systems.
• Manage incidents and service requests in ServiceNow with proper documentation.
• Assist with asset deployment, lifecycle, and warranty coordination.
• Support Active Directory, VPN, and network connectivity issues.
• Collaborate on IT projects and endpoint management tasks.

Skills

Windows 10/11

End-user support

Active Directory

ServiceNow

Microsoft 365

VPN connectivity

Troubleshooting

Customer service

Tools

Intune

SCCM/MECM

Azure AD/Entra ID

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment. This role is based in Chicago, IL. The ideal candidate must be open to travel to another local site based in Libertyville, IL 1 or 2 times per week and provide support.

End-User Support

• Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals
• Diagnose and resolve hardware and software issues in a Windows 10/11 environment
• Perform hands-on break/fix repairs, component replacements, and troubleshooting
• Install, configure, and support enterprise software applications and operating systems
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite

Incident and Ticket Management

• Manage incidents and service requests using ServiceNow
• Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow
• Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs)
• Escalate unresolved issues to Level 3 support teams and vendors as required
• Maintain detailed and accurate technical documentation

Hardware Deployment & Asset Management

• Perform workstation deployments, refreshes, migrations, and equipment replacements
• Configure new devices and migrate user profiles, data, and applications
• Support asset inventory management and lifecycle processes
• Coordinate warranty repairs and vendor support activities

Infrastructure Support

• Troubleshoot Active Directory account issues, password resets, permissions, and group memberships
• Support network connectivity, VPN, wireless, and workstation-related issues
• Assist with conference room technologies, collaboration tools, and audiovisual support
• Perform basic support for endpoint management solutions such as Intune and SCCM

Skills and Qualifications

• Minimum 5+ years of experience providing desktop support in an enterprise environment
• Strong experience supporting Windows 10 and Windows 11 operating systems
• Proven experience with hardware and software break/fix support
• Hands-on experience managing incidents and service requests through ServiceNow
• Experience supporting:
  • Microsoft 365
  • Outlook
  • Teams
  • OneDrive
  • Active Directory
  • VPN connectivity
• Strong understanding of PC hardware, peripherals, and device troubleshooting
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and wireless networking
• CompTIA A+, Network+, or equivalent certifications preferred
• Microsoft certifications related to desktop support or endpoint administration preferred
• Experience supporting executive/VIP users preferred
• Experience with Microsoft Intune, SCCM/MECM, and endpoint management platforms preferred
• Familiarity with ITIL-based support processes preferred
• Excellent customer service, communication, and problem-solving skills
• Ability to work independently with minimal supervision
• Ability to lift and transport equipment up to 50 pounds
• Technical Skills preferred:
  • Operating Systems
  • Microsoft Technologies
    Entra ID (Azure AD)
  • Ticketing & Support Tools
  • Remote Support Tools
  • Asset Management Systems
  • Device Imaging & Deployment
  • Dell, Client, and Lenovo desktops/laptops
  • Printers and multifunction devices
  • Mobile devices
  • Docking stations
  • Monitors and peripheral

Wage Range

The rate for this position is between $25.05 - $33.40 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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