Desktop Support Technician — End-User IT Help

JobDiva, Inc.; Charleroi (Washington County); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client’s onsite team in Charleroi, PA and provide end-user support.

The role requires PC hardware and software expertise, deskside support, and experience with ticketing systems such as ServiceNow. A positive, customer-facing approach is essential in a fast-paced environment.

Qualifications

• 3–6+ years of PC hardware and software support experience.
• Deskside and end-user support experience.
• Experience with ticketing systems (ServiceNow) and user account management.
• CompTIA A+ certification preferred but not required.

Responsibilities

• Maintain, troubleshoot, and repair computer systems and peripherals.
• Document and upgrade hardware and software.
• Manage user accounts, rights, and groups.
• Provide deskside end-user support.
• Resolve network connections and escalate when needed.
• Represent the company professionally to customers and colleagues.

Skills

PC hardware support

Desk-side support

ServiceNow experience

Customer facing

Network troubleshooting

Attention to detail

CompTIA A+

Tools

ServiceNow

Job description

AtCompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technicianto join their team onsite in Charleroi, PA and provide end-user support.

Duties and Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems
Supports and maintains user account information including rights, security, and systems groups
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Resolves network connection issues, track network connections back to network switches
Escalates problems and issues to a higher level of support if unable to resolve
Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
Interacts with customers, responding to routine technical questions or requests for information

Skills and Qualifications:

Minimum 3 to 6+ years of experience supporting PC Hardware and software
Comfortability providing hands and feet support for network connection issues
Hardware and software support experience
Knowledge and experience utilizing ServiceNow or similar ticketing system
Deskside support experience
Customer facing experience
Experience supporting mobile data plans, mobile networks, and devices is a plus
Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
CompTIA A+ certification preferred but not required

Wage Range:
The rate for this position is between $18.75 - $25.00per hour.Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information,visit www.compucom.com.

Work Authorization: Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

AI Usage:Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants:TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:PLEASE REVIEW THECALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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