Onsite Desktop Support Technician - Rutland, VT

Compucom; Rutland (VT); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Paid time off

Parental leave

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client’s team onsite in Rutland, VT. The role focuses on end-user support, hardware imaging, and proactive issue resolution to ensure business continuity.

Ideal candidates bring 1–3+ years of PC hardware/software experience, proficiency with PowerShell and Intune, and familiarity with Office 365 and imaging. You will work closely with end users and IT teams in a fast-paced environment.

Qualifications

• Minimum 1 to 3+ years of experience supporting PC hardware and software.
• Solid desktop fundamentals with experience in PowerShell, Intune, and system administration.
• Experience with Office 365, Windows 10 Pro, imaging, and ticketing systems.
• Experience working in an enterprise environment.

Responsibilities

• Provide end-user desktop support onsite at the customer site.
• Repair, test, image, and clean PCs, laptops, monitors, printers and related hardware.
• Configure and add hardware; manage asset inventory and IMAC events.
• Handle tickets via ServiceNow and ensure follow-up where needed.
• Assist with server equipment maintenance, backups, and security procedures.
• Troubleshoot network hardware and perform basic network administration tasks.

Skills

PC hardware

Software troubleshooting

PowerShell

Intune

System administration

Office 365

Windows 10 Pro

Imaging

Ticketing systems

End-user support

Enterprise technologies

Tools

ServiceNow

Job description

AtCompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technicianto join their team onsite in Rutland, VT and provide end-user support.

Duties and Responsibilities:

Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals
Ability to setup, configure, and add all hardware
Experience with asset management
Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Ensure that all tickets requiring follow up work and / or calls receive appropriate attention
Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration task both planned or during emergency
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Assist Site Leader in the execution of established processes and escalations
Diagnose shop floor pc deployment

Skills and Qualifications:

Minimum 1 to 3+ years of experience supporting PC Hardware and software
Must possess solid desktop fundamentals with experience in PowerShell, Intune, and system administration
Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Experience working in enterprise environment
Ability to handle multiple projects
Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
High energy candidates are desired given fast-paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
Get work done independently; availability to work scheduled hours
Ability to work with strong personalities
Trusted to work proactively given limited site IT Leadership
Energetic, professional, heads-down, social, and process driven personality works well in this environment

Wage Range:
The rate for this position is between $18.75- $25.00 per hour, unlesslocal minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information, visit www.compucom.com.

Work Authorization: Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

AI Usage:Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants:TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:PLEASE REVIEW THECALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing