Onsite Desktop Support Technician - Windows & Imaging Pro

Compucom; Norton Shores (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Paid Time Off

Parental Leave

FSA/HSA

Job summary

CompucomStaffing is seeking a Desktop Support Technician to support a client on-site in Norton Shores, MI. The role includes hardware repair, imaging, software troubleshooting, and on-call rotation.

You will handle enterprise ticketing systems, manage assets, and assist with server maintenance. Strong PowerShell and Intune skills, plus Office 365 experience, are desirable for this fast-paced environment.

Qualifications

• 1–3+ years of hands-on PC hardware and software support.
• Strong desktop fundamentals with PowerShell, Intune, and system administration.
• Experience with Office 365, Windows 10 Pro, imaging, and ticketing systems.
• Experience in an enterprise environment and handling multiple projects.
• Excellent customer-facing communication.

Responsibilities

• Support PC hardware and software on-site in Norton Shores, MI.
• Repair, image, test PCs, laptops, monitors, printers.
• Manage tickets and follow up with end users.
• Assist with server equipment maintenance and upgrades.
• Ensure proper data backup and security procedures.
• Provide in-person end-user support at the client site.

Skills

PowerShell

Intune

System Administration

Tools

Office 365

Imaging

Ticketing Systems

Job description

AtCompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is looking for a qualifiedDesktop Support Technicianto support the teamonsitein Norton Shores, MI. This technician willwork as part of a rotating on call schedule.

Duties and Responsibilities:

Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals
Ability to setup, configure, and add all hardware
Experience with asset management
Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Ensure that all tickets requiring follow up work and / or calls receive appropriate attention
Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration task both planned or during emergency
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Assist Site Leader in the execution of established processes and escalations
Diagnose shop floor pc deployment

Skills and Qualifications:

Minimum 1 to 3+ years of experience supporting PC Hardware and software
Must possess solid desktop fundamentals with experience in PowerShell, Intune, and system administration
Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Experience working in enterprise environment
Ability to handle multiple projects
Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
High energy candidates are desired given fast-paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
Get work done independently; availability to work scheduled hours
Ability to work with strong personalities
Trusted to work proactively given limited site IT Leadership
Energetic, professional, heads-down, social, and process driven personality works well in this environment

Wage Range:
The rate for this position is between$17.25 - $23.00 per hour, unlesslocal minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information, visitwww.compucom.com.

Work Authorization: Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

AI Usage:Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants:TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:PLEASE REVIEW THECALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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