Onsite IT Technician — VIP End-User & Exec Support

Compucom; New York (NY); Presencial; USD 34.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Descripción de la vacante

CompucomStaffing is seeking a Deskside Technician to join the client’s team on site in New York, NY. You will provide day-to-day onsite IT support for end users, troubleshoot hardware and software issues, and assist with onboarding/offboarding.

The role requires strong desktop support skills, experience with Windows 10/11 and M365, and excellent customer service. You will work with remote teams for escalations and maintain documentation for asset inventory.

Formación

• Strong desktop support and troubleshooting experience.
• Experience supporting Windows 10/11 and Microsoft 365 environments.
• Familiarity with Active Directory and Azure/Entra ID.
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi).
• Excellent customer service and communication skills.
• Ability to work independently in a client-facing environment.
• Professional demeanor with experience supporting executive-level users.
• Strong documentation and organizational skills.

Responsabilidades

• Provide day-to-day onsite IT support for end users.
• Troubleshoot and resolve hardware, software, printer, and connectivity issues.
• Support Microsoft 365 applications and user accounts.
• Perform workstation deployments, setup, and refreshes.
• Assist with user onboarding and offboarding activities.
• Coordinate with remote Service Desk and Engineering teams for escalations.
• Maintain accurate documentation of issues, resolutions, and asset inventory.
• Deliver white-glove support to executive and VIP users.
• Support network, wireless, and conference room technology as needed.
• Ensure timely ticket updates and adherence to service expectations.

Conocimientos

Desktop support

Windows 10/11 & M365

Active Directory/Azure

Networking fundamentals

Customer service

Independent work

Executive support

Documentation

Descripción del empleo

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Deskside Technician to join their team onsite in New York, NY.

Duties and Responsibilities:

• Provide day-to-day onsite IT support for end users
• Troubleshoot and resolve hardware, software, printer, and connectivity issues
• Support Microsoft 365 applications and user accounts
• Perform workstation deployments, setup, and refreshes
• Assist with user onboarding and offboarding activities
• Coordinate with remote Service Desk and Engineering teams for escalations
• Maintain accurate documentation of issues, resolutions, and asset inventory
• Deliver white-glove support to executive and VIP users
• Support network, wireless, and conference room technology as needed
• Ensure timely ticket updates and adherence to service expectations

Skills and Qualifications:

• Strong desktop support and troubleshooting experience
• Experience supporting Windows 10/11 and Microsoft 365 environments
• Familiarity with Active Directory and Azure/Entra ID
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
• Excellent customer service and communication skills
• Ability to work independently in a client-facing environment
• Professional demeanor with experience supporting executive-level users
• Strong documentation and organizational skills

Wage Range:
The rate for this position is between $25.12 - $33.50 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage:Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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