Onsite IT Technician — VIP End-User & Exec Support

Fives DyAG Corp.; New York (NY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

CompucomStaffing is seeking a Deskside Technician to join the client’s team on site in New York, NY. You will provide day-to-day onsite IT support for end users, troubleshoot hardware and software issues, and assist with onboarding/offboarding.

The role requires strong desktop support skills, experience with Windows 10/11 and M365, and excellent customer service. You will work with remote teams for escalations and maintain documentation for asset inventory.

Qualifications

• Strong desktop support and troubleshooting experience.
• Experience supporting Windows 10/11 and Microsoft 365 environments.
• Familiarity with Active Directory and Azure/Entra ID.
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi).
• Excellent customer service and communication skills.
• Ability to work independently in a client-facing environment.
• Professional demeanor with experience supporting executive-level users.
• Strong documentation and organizational skills.

Responsibilities

• Provide day-to-day onsite IT support for end users.
• Troubleshoot and resolve hardware, software, printer, and connectivity issues.
• Support Microsoft 365 applications and user accounts.
• Perform workstation deployments, setup, and refreshes.
• Assist with user onboarding and offboarding activities.
• Coordinate with remote Service Desk and Engineering teams for escalations.
• Maintain accurate documentation of issues, resolutions, and asset inventory.
• Deliver white-glove support to executive and VIP users.
• Support network, wireless, and conference room technology as needed.
• Ensure timely ticket updates and adherence to service expectations.

Skills

Desktop support

Windows 10/11 & M365

Active Directory/Azure

Networking fundamentals

Customer service

Independent work

Executive support

Documentation

Job description

CompucomStaffing is seeking a Deskside Technician to join the client’s team on site in New York, NY. You will provide day-to-day onsite IT support for end users, troubleshoot hardware and software issues, and assist with onboarding/offboarding.

The role requires strong desktop support skills, experience with Windows 10/11 and M365, and excellent customer service. You will work with remote teams for escalations and maintain documentation for asset inventory.