Onsite Desktop Technician II – End-User & Smart Hands

Creative Solutions Services, LLC; Greenwood (SC); On-site; USD 29,000 - 39,000; Full time

Job summary

CompucomStaffing’s client is seeking a qualified Desktop Technician II to join their team onsite in Greenwood, SC and provide on-site support for manufacturing customers. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing‑connected technology, printers, scanners, and site infrastructure initiatives.

You will resolve Windows and software issues, deliver Microsoft 365 support, assist with account access, and

Qualifications

• 3+ years of desktop/end-user support experience.
• Strong Windows 10/11 knowledge.
• Experience with Microsoft Office 365.
• Proficiency with ITSM ticketing (ServiceNow).
• Good TCP/IP networking understanding.

Responsibilities

• Provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.
• Troubleshoot and resolve Windows operating system, application, and peripheral device issues.
• Deliver Microsoft 365 and business productivity application support.
• Assist end users with account access, device setup, and day-to-day technical support needs.
• Provide VIP and executive-level technical support as required.
• Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
• Perform hardware upgrades, break/fix repairs, and warranty coordination activities.
• Execute device refreshes, migrations, and asset lifecycle management processes.
• Maintain accurate asset inventory records and tracking documentation.
• Support device patching, compliance, and security requirements in accordance with customer standards.
• Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
• Troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies.
• Assist with laboratory systems, virtual machine environments, and operational technology (OT) systems as directed.
• Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
• Provide onsite "smart hands" support for infrastructure and network teams.
• Assist with network hardware activities, including switches, wireless access points, UPS systems, and related equipment, following established procedures.
• Support cabling, rack installations, and technology deployment projects.
• Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
• Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
• Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
• Meet established service level agreements (SLAs) and maintain accurate ticket documentation.
• Communicate effectively with end users, site leadership, and cross-functional support teams.
• Identify recurring issues and recommend process improvement opportunities.
• Ensure compliance with customer security, safety, and operational policies and standards.

Skills

End-user support

Windows 10/11

Microsoft 365

ITSM ticketing

TCP/IP networking

Printers/Scanners

Customer service

Deskside support

Tools

ServiceNow

Microsoft 365 admin

Job description

CompucomStaffing’s client is seeking a qualified Desktop Technician II to join their team onsite in Greenwood, SC and provide on-site support for manufacturing customers. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing‑connected technology, printers, scanners, and site infrastructure initiatives.

You will resolve Windows and software issues, deliver Microsoft 365 support, assist with account access, and