Onsite IT Support Technician (First Line Triage)

Sunrise Systems Inc; Colorado; On-site; USD 25,000 - 36,000; Full time

Job summary

Sunrise Systems Inc. is seeking a Geek Street Technical Support 2 on-site in Fort Collins, CO for a 12-month assignment. The role focuses on first-line IT support, ticketing, and hands-on assistance with devices, software, and user inquiries.

You will document issues, learn company security policies, and collaborate with senior technicians to improve workflows. A customer-focused mindset and basic Windows/macOS familiarity are valued traits.

Qualifications

• Experience in customer-facing IT support.
• Ability to document issues clearly and precisely.
• Basic Windows troubleshooting and mobile OS familiarity.
• Team player with willingness to learn and adapt.

Responsibilities

• Provide first level triage and technical support to employees via tickets and in-person at the Client Geek Street support desk.
• Analyze technician workflows to identify improvements.
• Identify workflows lacking documentation and create/process.
• Assist IT with provisioning and device refresh/replacements.
• Documentation writing and knowledge sharing.
• Maintain physical and virtual asset stockroom.
• Support IT project goals and setup devices or mobile accessories.
• Communicate status updates with internal clients and ensure timely closure of requests.
• Learn from a senior IT technician and adhere to IT security and data privacy policies.

Skills

Windows troubleshooting

Android/iOS familiarity

Customer-oriented mindset

Note-taking

MacOS understanding

Education

Bachelor's degree in MIS/IT

Tools

PowerShell / CLI

DNS / LAN / WAN concepts

Job description

Sunrise Systems Inc. is seeking a Geek Street Technical Support 2 on-site in Fort Collins, CO for a 12-month assignment. The role focuses on first-line IT support, ticketing, and hands-on assistance with devices, software, and user inquiries.

You will document issues, learn company security policies, and collaborate with senior technicians to improve workflows. A customer-focused mindset and basic Windows/macOS familiarity are valued traits.