On-Site IT Support Analyst: Devices & Endpoints

Fortis; Greenville (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Fortis is seeking an IT Support Analyst in Greenville, SC, on-site full-time to be the first point of contact for technical issues and help keep our technology running smoothly. You will support hardware, software, network, and user accounts, while contributing to IT projects and maintaining asset inventory.

Ideal candidates have 1–3 years of IT support experience, strong macOS troubleshooting skills, and familiarity with Jamf and Google Workspace. Certifications and scripting are a plus.

Qualifications

• 1–3 years of experience in IT support, helpdesk, or desktop support.
• Strong troubleshooting skills with macOS.
• Experience with Jamf and Google Workspace.
• Working knowledge of networking basics (Wi-Fi, VPN, DNS, DHCP).
• Experience maintaining IT asset inventory.
• Clear written and verbal communication, and patience working with non-technical users.
• An associate’s or bachelor’s degree in IT, Computer Engineering, or a related field.

Responsibilities

• Provide first- and second-level support (in person and remote) for hardware, software, network, and account issues.
• Troubleshoot laptops, desktops, mobile devices, printers, peripherals, and meeting-room AV/video conferencing equipment.
• Set up and configure new employee devices, accounts, and access, and handle offboarding and device recovery.
• Maintain accurate IT asset inventory, including tracking, labeling, procurement support, and lifecycle management.
• Manage user accounts, permissions, and licenses (e.g., Google Workspace).
• Respond to tickets within agreed SLAs, and document solutions and processes in the knowledge base.

Skills

macOS

Jamf

Google Workspace

Networking basics

IT asset inventory

Troubleshooting

Communication

Education

Associate’s or bachelor’s degree in IT or related field

Tools

Jamf Pro

Job description

Fortis is seeking an IT Support Analyst in Greenville, SC, on-site full-time to be the first point of contact for technical issues and help keep our technology running smoothly. You will support hardware, software, network, and user accounts, while contributing to IT projects and maintaining asset inventory.

Ideal candidates have 1–3 years of IT support experience, strong macOS troubleshooting skills, and familiarity with Jamf and Google Workspace. Certifications and scripting are a plus.