Technical Support 2

Sunrise Systems Inc; Colorado; On-site; USD 25,000 - 36,000; Full time

Job summary

Sunrise Systems Inc. is seeking a Geek Street Technical Support 2 on-site in Fort Collins, CO for a 12-month assignment. The role focuses on first-line IT support, ticketing, and hands-on assistance with devices, software, and user inquiries.

You will document issues, learn company security policies, and collaborate with senior technicians to improve workflows. A customer-focused mindset and basic Windows/macOS familiarity are valued traits.

Qualifications

• Experience in customer-facing IT support.
• Ability to document issues clearly and precisely.
• Basic Windows troubleshooting and mobile OS familiarity.
• Team player with willingness to learn and adapt.

Responsibilities

• Provide first level triage and technical support to employees via tickets and in-person at the Client Geek Street support desk.
• Analyze technician workflows to identify improvements.
• Identify workflows lacking documentation and create/process.
• Assist IT with provisioning and device refresh/replacements.
• Documentation writing and knowledge sharing.
• Maintain physical and virtual asset stockroom.
• Support IT project goals and setup devices or mobile accessories.
• Communicate status updates with internal clients and ensure timely closure of requests.
• Learn from a senior IT technician and adhere to IT security and data privacy policies.

Skills

Windows troubleshooting

Android/iOS familiarity

Customer-oriented mindset

Note-taking

MacOS understanding

Education

Bachelor's degree in MIS/IT

Tools

PowerShell / CLI

DNS / LAN / WAN concepts

Job description

Job Description

Geek Street Technical Support 2
FORT COLLINS, CO
12 Months

ONSITE: This is an on-site position, as this is a hands-on technical support role.

Description: THE ROLE:

Our team is looking for a professional with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOU'LL BE DOING:

• Providing first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk
• Analyzing technician (peer) workflows to identify areas of improvement and optimization
• Identifying technician workflows which do not have supporting process documentation
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing
• Physical and Virtual asset stockroom maintenance
• Supporting IT project goals
• Helping to set up devices or mobile accessories
• Communicating status updates with internal clients
• Ensuring that requests are being prioritized and closed in a timely manner
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
• Learning and adhering to company policies and procedures regarding IT security and data privacy
• Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:

• Basic understanding of Windows troubleshooting
• Android/iOS familiarity
• Customer-oriented mindset
• Ability to take clear notes to capture problems correctly
• A general understanding of MacOS would be helpful but is not required.

WHAT WOULD SET YOU APART:

• PowerShell or command line (CLI) familiarity
• CompTIA A+ certification
• Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE'RE LOOKING FOR:

• Someone who can comfortably navigate a PC to perform basic troubleshooting
• People who can patiently take the time to understand an issue in order to properly document it
• Candidates who have an interest in technology and who work well in a customer-facing role
• Good communication skills, both verbal and written, for assisting users and documenting issues
• Ability to work in a team and learn from others
• Patience and a customer-focused attitude to help non-technical users
• Degrees related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required. Looking for 6+ years of experience.

Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.