Onsite Desktop Support Technician - First Shift

Intratek Computer INC; Louisville (CO); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

Medical benefits

Paid vacation

Paid holidays

Job summary

Intratek Computer, Inc. in Louisville, CO is seeking a Desktop Support Technician to provide on-site hardware and software support for end users, manage accounts, and troubleshoot peripherals.

This role supports Microsoft Office and company applications, handles ticketing via Jira, and requires 2+ years of hardware experience; associate degree preferred, HS diploma with certs acceptable.

Qualifications

• 2+ years experience in hardware troubleshooting.
• Jira Ticketing System (preferred).
• Executive support is preferred.

Responsibilities

• Answer, evaluate, and prioritize incoming IT support requests from end-users experiencing problems.
• Collects and enters accurate data into the Call Center ticketing software.
• Provide support of hardware, peripherals, and network access, as well as office productivity applications such as the Microsoft’s suite of products, client-unique software applications, and email.
• Monitor voicemail, email, and related information sources for support inquiries.
• Provide basic administration of computer accounts and passwords.
• Provide problem resolution through research, isolation, and recognition for routine end-user problems.
• Perform Hardware troubleshooting.

Skills

Hardware troubleshooting

Executive support

Education

Associate degree in computer science

High school diploma with professional certifications

Tools

Jira

Job description

Intratek Computer, Inc. in Louisville, CO is seeking a Desktop Support Technician to provide on-site hardware and software support for end users, manage accounts, and troubleshoot peripherals.

This role supports Microsoft Office and company applications, handles ticketing via Jira, and requires 2+ years of hardware experience; associate degree preferred, HS diploma with certs acceptable.