Onsite IT Support Technician - Fast, Friendly User Help

Babbitting Service Inc

South Elgin (IL)

On-site

USD 33,000 - 40,000

Full time

7 hours ago

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Job summary

Babbitting Service Inc is seeking an IT Support Technician to provide hands-on, onsite support at our corporate location. The role requires 2+ years of experience and involves troubleshooting hardware, software, and network issues, along with end-user guidance.

Responsibilities include responding via ticketing system, password resets, and basic problem resolution. Travel to other plant locations may be required; schedule is Mon-Fri 7:30 am - 4 pm with occasional after-hours for urgent issues.

Qualifications

Associate degree or equivalent IT experience.
CompTIA A+ or equivalent certification preferred.
Experience with helpdesk ticketing systems.
Exposure to Active Directory and remote support tools.

Responsibilities

Provide first-line technical assistance to end-users and resolve hardware, software, and network issues.
Respond to user inquiries via the ticketing system in a professional and timely manner.
Diagnose and resolve basic hardware, software, and connectivity issues; assist with password resets and account setups.
Escalate complex issues to other team members when required.
Document all support requests and resolutions in the helpdesk system.