IT Support Technician (SEP)

Socket.dev; South Elgin (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Babbitting Service Inc. is seeking an IT Support Technician to provide hands-on, onsite technical assistance at our corporate location.

You will deliver first-line support for hardware, software, and network issues, ensuring timely resolutions and exceptional customer service. The ideal candidate has 2+ years of experience, an associate's degree in IT or related field, and familiarity with helpdesk ticketing, Active Directory, and Windows/MS 365 environments.

Qualifications

• Associate's degree in IT or related field or equivalent experience.
• CompTIA A+ or similar certification preferred.
• Experience with helpdesk ticketing systems.
• Exposure to Active Directory and remote support tools.
• Basic knowledge of Windows OS and MS 365.

Responsibilities

• Provide first-line technical assistance to end-users.
• Troubleshoot, diagnose, and resolve hardware, software, and network issues.
• Document all support requests in the helpdesk system and escalate when needed.
• Maintain knowledge of IT policies and security protocols.
• Occasional travel to other Plant locations and on-site support.

Skills

Communication

Customer service

Troubleshooting

Team collaboration

Education

Associate's degree in IT or related field

Tools

Active Directory

Helpdesk ticketing system

Remote support tools

Windows OS

MS 365

Job description

Description

Babbitting Service Inc has an opportunity for a 'hands-on and onsite' candidate with 2+ years' experience to fill an IT Support Technician position at our corporate location. The onsite, in-house IT Support Technician will provide first-line technical assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, diagnosing, and escalating problems, when necessary, while delivering excellent customer service.

Daily interaction includes responding to user inquiries through the ticketing system in a professional and timely manner. this role also involves diagnosing and resolving basic hardware, software, and connectivity issues, assisting with password resets, account setups, and access permissions, and providing users with guidance on best practices and basic troubleshooting steps.

Work schedule is Monday - Friday; 7:30 am - 4pm with occasional evening or weekend availability for urgent and critical issues. Position may require travel to other Plant locations.

Requirements

Preferred candidates will have:

• A minimum of an associate's degree in IT, Computer Science, or related field or equivalent related experience.


• CompTIA A+ or similar certification preferred.


• Experience working with helpdesk ticketing systems.


• Exposure to Active Directory and remote support tools.

Other requirements:

• Basic knowledge and understanding of Windows OS environment and familiarity with common office applications (MS 365).


• Knowledge of networking fundamentals (TCP/IP, WI-FI troubleshooting).


• Ability to Install, configure, and update operating systems and standard applications.


• Document all support requests and resolutions in the helpdesk system.


• Escalate complex issues to other team members when required.


• Maintain knowledge of company IT policies and security protocols.

BSI participates in E-Verify

Candidates must complete background check prior to orientation