IT Support Technician (SEP)

Babbitting Service Inc; South Elgin (IL); On-site; USD 33,000 - 40,000; Full time

Job summary

Babbitting Service Inc is seeking an IT Support Technician to provide hands-on, onsite support at our corporate location. The role requires 2+ years of experience and involves troubleshooting hardware, software, and network issues, along with end-user guidance.

Responsibilities include responding via ticketing system, password resets, and basic problem resolution. Travel to other plant locations may be required; schedule is Mon-Fri 7:30 am - 4 pm with occasional after-hours for urgent issues.

Qualifications

• Associate degree or equivalent IT experience.
• CompTIA A+ or equivalent certification preferred.
• Experience with helpdesk ticketing systems.
• Exposure to Active Directory and remote support tools.

Responsibilities

• Provide first-line technical assistance to end-users and resolve hardware, software, and network issues.
• Respond to user inquiries via the ticketing system in a professional and timely manner.
• Diagnose and resolve basic hardware, software, and connectivity issues; assist with password resets and account setups.
• Escalate complex issues to other team members when required.
• Document all support requests and resolutions in the helpdesk system.

Skills

Helpdesk troubleshooting

Remote support

Active Directory

Windows OS

MS 365

Networking fundamentals

Education

Associate's degree in IT/CS or related field

Tools

CompTIA A+ certification

Job description

About this position

Description: Babbitting Service Inc has an opportunity for a 'hands-on and onsite' candidate with 2+ years' experience to fill an IT Support Technician position at our corporate location. The onsite, in-house IT Support Technician will provide first-line technical assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, diagnosing, and escalating problems, when necessary, while delivering excellent customer service.

Daily interaction includes responding to user inquiries through the ticketing system in a professional and timely manner. This role also involves diagnosing and resolving basic hardware, software, and connectivity issues, assisting with password resets, account setups, and access permissions, and providing users with guidance on best practices and basic troubleshooting steps.

Work schedule is Monday - Friday; 7:30 am - 4pm with occasional evening or weekend availability for urgent and critical issues. Position may require travel to other Plant locations.

Requirements

Preferred candidates will have:

• A minimum of an associate's degree in IT, Computer Science, or related field or equivalent related experience.
• CompTIA A+ or similar certification preferred.
• Experience working with helpdesk ticketing systems.
• Exposure to Active Directory and remote support tools.

Other requirements

• Basic knowledge and understanding of Windows OS environment and familiarity with common office applications (MS 365).
• Knowledge of networking fundamentals (TCP/IP, WI-FI troubleshooting).
• Ability to Install, configure, and update operating systems and standard applications.
• Document all support requests and resolutions in the helpdesk system.
• Escalate complex issues to other team members when required.
• Maintain knowledge of company IT policies and security protocols.

BSI participates in E-Verify

Candidates must complete background check prior to orientation

Salary Information

$24.5 - $29Hourly Wage