IT Repair & Customer Support Technician

Beyond IT Support; Bradenton (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Employee discounts

Health insurance

Paid time off

Job summary

Beyond IT Support is seeking an IT Bench Technician and Customer Service Representative to diagnose and repair hardware and software issues while assisting customers in-store and over the phone. The role blends hands-on bench work with front-line service, requiring strong troubleshooting and people skills.

The successful candidate will handle OS installs, virus removal, data recovery, and routine maintenance, plus ticketing, pricing inquiries, and product recommendations.

Qualifications

• High school diploma or equivalent; IT certs preferred.
• 1–2 years IT support, repair or customer service experience.
• Proficient in Windows and macOS operating systems.
• Strong communication and multitasking in a fast-paced environment.

Responsibilities

• Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
• Install and configure operating systems, software applications, and hardware upgrades.
• Perform virus/malware removal and data recovery.
• Conduct routine maintenance and testing of equipment.
• Document all repairs, parts used, and services performed.
• Maintain a clean and organized workbench and inventory of parts/tools.
• Greet and assist customers in-store and via phone/email with professionalism and courtesy.
• Provide updates on repair status and estimated completion times.
• Help customers with basic tech questions, service pricing, and product recommendations.
• Open and close service tickets using ticketing software or CRM systems.
• Handle basic billing and point-of-sale transactions.
• Escalate complex issues to senior technicians or supervisors as needed.

Skills

Windows & macOS

Customer service

Multitasking

Communication

Education

High school diploma

IT certifications (A+, Network+) preferred

Tools

Diagnostic software

Virus removal tools

Job description

Beyond IT Support is seeking an IT Bench Technician and Customer Service Representative to diagnose and repair hardware and software issues while assisting customers in-store and over the phone. The role blends hands-on bench work with front-line service, requiring strong troubleshooting and people skills.

The successful candidate will handle OS installs, virus removal, data recovery, and routine maintenance, plus ticketing, pricing inquiries, and product recommendations.