Onsite IT Support Technician - Entry Level (Columbia, SC)

Rose International; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Rose International is seeking an entry-level Client Technologies Technician to provide onsite IT operations support in the Columbia, SC area. The role focuses on frontline technical and customer service support to agency staff in a formal financial environment, with rapid ticket handling and escalation as needed.

The ideal candidate has 2+ years in help desk or IT support, strong knowledge of Windows and Microsoft 365, and a preference for ITIL/Microsoft fundamentals certifications.

Qualifications

• Minimum 2+ years of help desk or IT support experience.
• Working knowledge of Windows OS, Microsoft Office/Microsoft 365, and general IT support practices.
• Bachelor’s degree in information technology, computer science or related field; or equivalent IT experience.

Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Aim to deliver high-touch support with first-response resolution.
• Troubleshoot and resolve routine issues on desktops, laptops, mobile devices, printers, and standard software.
• Escalate complex problems to senior IT staff or MSPs and keep users informed.
• Manage account setup, password resets, and access requests per security policies.
• Maintain IT asset inventory and audit-ready records.

Skills

Help desk/IT support

Windows OS

Microsoft 365

IT support practices

Customer service

Ticketing systems

Education

Bachelor’s degree in IT/CS or related field

Equivalent IT work experience

Tools

Active Directory

Intune

Microsoft Entra ID

Help desk software

Job description

Rose International is seeking an entry-level Client Technologies Technician to provide onsite IT operations support in the Columbia, SC area. The role focuses on frontline technical and customer service support to agency staff in a formal financial environment, with rapid ticket handling and escalation as needed.

The ideal candidate has 2+ years in help desk or IT support, strong knowledge of Windows and Microsoft 365, and a preference for ITIL/Microsoft fundamentals certifications.