Information Technology Specialist

V Group Inc.; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

V Group Inc. is seeking an Entry - IT Specialist to provide front-line IT support onsite in Columbia, SC.

This 12-month contract-to-hire role focuses on delivering high-quality, customer-focused assistance to agency staff and maintaining IT operations in a formal financial environment. You will troubleshoot desktops, laptops, printers, and software, manage user accounts and tickets, and coordinate with MSPs as needed, while adhering to security policies and incident response timelines.

Qualifications

• Experience providing IT help desk support to staff in a professional environment.
• Demonstrated ability to resolve routine issues with Windows and Microsoft 365.
• Customer-facing experience in IT, banking, or professional services is preferred.

Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Deliver consistent, high-touch support with a focus on first-response resolution.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Escalate complex problems to senior IT staff or MSPs while keeping users informed.
• Process account setup, password resets, and access requests in line with agency policies and security standards.
• Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Skills

Help desk

IT support

Customer service

Windows OS

Microsoft 365

Ticketing systems

Education

Tools

Active Directory

Microsoft Entra ID

Intune

MSP coordination

Job description

End Client: State of South Carolina

Job Title: Entry - IT Specialist

Duration: 12 Months - Contract-to-Hire

Location: Columbia, SC 29201 (Fully Onsite)

Interview Type: 1 Virtual followed by 1 Onsite Interview with a scenario-based questionnaire followed by 1 Final Onsite Interview with Senior Leadership

Ceipal ID: SSC_HD256_SN

Job Code: 14256

Department: IT Operations Specialist

Scope of Project

Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period. The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.

Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Aim to deliver consistent, high-touch support with a focus on first-response resolution.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
• Process account setup, password resets, and access requests in line with agency policies and security standards.
• Manage security and distribution group membership in line with agency access policies.
• Perform post-maintenance testing after managed service provider maintenance windows and report issues.
• Open, track, and follow up on tickets with managed service providers through resolution.
• Document requests, resolutions, and user feedback in the agency’s ticketing system.
• Educate users on IT best practices, system usage, and agency technology guidelines.
• Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
• Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready.
• Maintain strict confidentiality and security when handling sensitive financial and accounting data.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Required Skills

• 2+ years of help desk or IT support experience
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices
• Experience in a customer-facing role (IT, banking, finance, or another professional service industry)

Preferred Skills

• Experience with help desk software and ticketing systems
• Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
• Experience working with managed service providers or submitting and tracking vendor tickets
• At least one of the following Certifications: CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.