Desktop Support Analyst

Core Technology Solutions; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

A reputable IT services company in Columbia, SC, is seeking a Desktop Support Analyst for a contract role. The position requires at least 2 years of technical operations support experience, as well as an Associates or Bachelor's degree in Computer Science or a related field. Responsibilities include configuring and maintaining desktop software and hardware, providing user support, and managing technical issues. Candidates should have familiarity with operating systems and desktop equipment, with A+ certification preferred.

Qualifications

• Associates or Bachelor's Degree in Computer Science or related field, OR 2 extra years of technical operations support experience.
• 2 years of Technical operations experience.
• Able to provide consultation to IT users for all aspects of end-user computing.

Responsibilities

• Responsible for configuring, installing, and maintaining desktop software and hardware.
• Monitors/updates dispatch system and works incoming tickets as assigned.
• Configures, installs, monitors, and maintains IT users’ workstation software and hardware.

Skills

Technical operations support

Desktop hardware maintenance

Troubleshooting

User consultation

Understanding of operating systems

Education

Associates or Bachelor's Degree in Computer Science

2+ years of technical operations support experience

Tools

A+ certification

Job description

We are seeking a talented Desktop Support Analyst for a long term assignment with our client in Columbia SC! If you are a local desktop technician with 2+ years technical operations support experience and are looking for an opportunity to expand your skills working with one of the largest employers in South Carolina, this may be the place for you!

This is an onsite position in Columbia SC. Candidates must be local to the Columbia area or within a comfortable commutable distance and able to work onsite at the Columbia office.

Position requires low level government clearance. US citizen work status required. No C2C or 3rd party candidates.

Responsibilities

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines.
• Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• Tests, troubleshoots, maintains, modifies, validates, and documents application packages.
• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• Keeps apprised of new technologies related to workstation support procedures.
• This position will assist in PC Refresh.

Education & Experience

• Associates or Bachelors Degree in Computer Science or related field, OR 2 extra years of technical operations support experience.
• 2 years of Technical operations experience
• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Familiarity with computer and workstation equipment.
• Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
• A+ certification preferred!

Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.

Ask about our Employee Referral Program! We offer fees for any placement of referred candidates. Please inquire about details.

Referrals increase your chances of interviewing at Core Technology Solutions by 2x

Seniority level

Associate

Employment type

Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting and Insurance

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